Hinckley Leisure Centre

Front Of House Apprentice

Employer:

Hinckley Leisure Centre

Training Provider:

LIFETIME TRAINING GROUP LIMITED

Weekly wage £135.00
30.0 hours per week Minimum 30 Hours Per Week Incl. Eves & Weekends, times TBC.
duration: 12 months
start: 24 February 2020
Hinckley
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
17 February 2020 (application closing date)
Hinckley Leisure Centre are looking for an enthusiastic Front Of House Apprentice to work on their busy reception and gain valuable customer service experience along with a Customer Service Practitioner Apprenticeship

Responsibilities

Hinckley Leisure Centre are looking for a Front Of House Apprentice to work on their busy reception and gain valuable customer service experience along with a Customer Service Practitioner Apprenticeship.
The job will involve:

  • To greet customers in a friendly manner and with a smile
  • To administer booking using computerised and manual systems
  • To process all payments accurately
  • To monitor admissions of unaccompanied children under the age of 8
  • To administer course enrolments
  • To administer the hire equipment and deposit system
  • To carry out photocopying as necessary
  • To operate the P.A. system
  • To record and administer the lost property system
  • To restrict access into the Reception area to authorised personnel only
  • To ensure that the Reception area is kept tidy and presentable at all times
  • To ensure all communications, memos, diaries are read each day
  • To ensure the float management systems are followed
  • To answer the telephone as per the PfP Leisure standard
  • To handle all potential membership enquiries as per the PfP Leisure Standard
  • To fully understand and implement hygiene legislation governing the preparation, handling and storage of food and drinks 
  • To cash up till(s) as per the Centre’s procedures
  • Ensure the counter area is kept presentable, clean and well stocked using stock rotation procedures 
  • Assist in ensuring high standards of hygiene and cleanliness are maintained throughout the Catering areas

Future Prospects

Possibility of full-time employment upon completion of apprenticeship.

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Skills Required

  • Interpersonal skills
  • Communication skills

Qualities Required

  • Enthusiastic
  • Polite 
  • Dedicated to working towards their Apprenticeship

Qualifications Required

  • No qualifications required

Training Provided

  • Customer Service Practitioner Apprenticeship
  • Functional Skills in maths
  • Functional Skills in English
  • Functional Skills in ICT
Apply now