Franke Sissons Limited

Franke Sissons Ltd Commercial Apprentice REF: LS918 - Intermediate (Level 2)

Franke Sissons Limited (Employer)

Meadowhall Training Limited (Training Provider)

Weekly wage £185.00
37.0 hours per week Shifts to be confirmed.
12 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
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Job Description

This apprenticeship role offers the successful candidate the opportunity of a career path leading initially to Internal Customer Sales Adviser; Estimator; Project Tendering or a Sales/Business Development role.

Responsibilities

With over 230 years of market leading experience in providing washroom solutions for all industries, including education, leisure, hotels, transport and stadia, this apprenticeship role offers the successful candidate the opportunity of a career path leading initially to Internal Customer Sales Adviser; Estimator; Project Tendering or a Sales/Business Development role.

Duties will include:

This role has a very varied range of activities and will cover Customer Service; Estimating and other Sales related work:

  • To assist Estimating department with quotations and logging quotes
  • Managing project & sales lead trackers
  • Generate sales leads for the BDM from ABI and other sales lead mediums
  • Assist with price increase/change correspondence
  • Manage proactively the <2.5k quote tracker including follow up calls to customers
  • To assist Customer Services with general administration work to include:
  • Updating Customer Information
  • Organising all literature requests
  • Assist in 6S audits in the office
  • To provide administrative support for the Company
  • Assist with distribution of mailshots

Future Prospects

This role has a very varied range of activities and will cover Customer Service; Estimating and other Sales related work.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • A good standard of using MS Office including Word and Excel as well as the professional use of E-mail and internet
  • Good organisational skills and flexibility to handle a range of tasks

Qualities Required

  • Friendly, polite and helpful
  • Accurate and diligent in duties
  • Quick learner
  • Good Communicator
  • Good sense of humour
  • Self motivated - ability to work on own initiative must be enthusiastic and be keen to learn

Qualifications Required

A good standard of education ideally 5 GCSEs at A - B/7 - 6 level or equivalent, including English & maths.

Training Provided

The successful candidate will study a Level 2 Customer Service Practitioner Level 2. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.
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