Copthorne Hotel Effingham Park

Food and Beverage Agent Apprenticeship - Intermediate (Level 2)

Copthorne Hotel Effingham Park (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £356.40
40.0 hours per week Days and shifts to be confirmed.
12 months (duration)
28 December 2021(start date)
Hospitality team member (apprenticeship standard)
6 positions available
26 December 2021 (application closing date)
Register interest

Job Description

Greeting customers, taking orders, serving food and beverages, and generally ensuring that customer needs are exceeded in all areas of F&B, including Meetings and Events, Bar, Room service, Club Lounge and Restaurant. Level 2 Apprenticeship.


Duties will include:

  • To set up & break down meeting rooms, as per the requests on the Banqueting Event Order
  • Ensuring that customer needs are exceeded
  • To adhere to and observe licensing regulations within the hotel
  • To ensure all cleaning and hygiene practices are carried out in line with standard operating procedures
  • To ensure the micros system is closed down before 2am
  • To ensure the bar area, still room, shelves, fridges and glasses are kept clean at all times
  • To check all mis-en-place is prepared and stock in the bars and fridges is kept clean
  • To undertaking closing and opening procedures correctly and efficiently
  • To ensure that all bills are charged correctly
  • To look after all our Meetings and Events guests, focusing on great customer service and anticipating their needs
  • To be responsible for the payment of bills when guests are ready to leave and closing of bills
  • To check and make reservations, making any necessary arrangements
  • To be able to upsell the Food and Beverage Outlets available to hotel guest and customers
  • To have good food and beverage product knowledge
  • To maintain a tidy Back of House, clearing as you go and taking ownership of these areas
  • To set up and clear buffets and ensure table maintenance throughout service in all areas of F&B Operations
  • To take room service orders over the telephone
  • To deliver room service trays and collecting in timely manner
  • To serve alcoholic and non-alcoholic beverages, correctly with garnishes and in polished glassware
  • To set up the meeting rooms as per the BEO and ensure excellent cleaning of these rooms
  • To set up the catering in the function rooms as per the BEO and ensure excellent presentation
  • To be well groomed and positive in line with the company policy
  • To be able to engage with team and guest alike
  • To implement promotions and upsell these in the bar and other F&B outlets

Human Resources:

  • Adhere to the company policies and procedures
  • Support the efficient organisation of work routines
  • Support the Company training and development plan
  • Attend internal and external training sessions as required
  • Ensure personal hygiene and grooming standards are maintained to the highest level
  • Be familiar with the Company Grievance and Disciplinary procedures
  • Support best practice employment legislation and practice
  • Hold and contribute to departmental meetings
  • Ensure dignity and respect in your department is always maintained

Health and Safety:

  • Adhere and comply to the Company, industry and legislative Health & Safety Policies and Standards
  • Promote and monitor Health & Safety standards within the department.
  • Pass internal H&S audits and achieve no less than 4/5 EHO food hygiene rating.
  • Ensure employee Health & Safety departmental training/certification
  • Ensure that all staff operate within a healthy and safe working environment
  • Adhere to the Fire Prevention and Evacuation practices
  • Report unsafe conditions, equipment or practices immediately
  • This is not intended to be an exhaustive list but is intended to be a working document in progress.

Future Prospects

Following the apprenticeship, a career conversation will take place and assess next steps and the possibility for further opportunities.

Skills Required

We are seeking candidates with previous experience in 4*/5* hotels in a similar role.

You will have exceptional communication skills and demonstrable the ability to drive business and promote all of the services at the Hotel to a very high standard and deliver outstanding customer service.

Qualities Required

  • Communicate and interact effectively with colleagues, managers and guests
  • Ability to work as part of a team.
  • Willingness to undertake training
  • Ability to work under pressure and maintain professional throughout.
  • To uphold confidentiality at all times
  • Ability to work as an individual
  • Customer driven attitude
  • Takes pride in appearance
  • Willingness to learn and adapt to situations
  • Organised and methodical
  • Punctual
  • Friendly
  • Team player
  • Organised
  • Methodical
  • Takes pride in appearance
  • Learns on the fly

Qualifications Required

None required.

Training Provided

Level 2 Hospitality Team Member apprenticeship standard, which includes:

  • Level 1 Functional Skills in maths and English
Register interest