The FWM project support officer role will provide administrative and technical support across the whole team where needed. This will include:
- Working with FWM investigation officers, Ordinary Watercourse Consent (OWC) officers and FWM project managers to record flood incidents
- Liaise with members of the public to pursue solutions to surface water issues and brief senior officers and elected members
- The successful applicant will also be involved in the communication of FWM advice and guidance both internally and externally through the sending of letters and leaflets, the FWM website, Twitter, and press releases etc.
Candidates should be able to demonstrate basic knowledge of the FWM sector, would ideally have administration experience, basic knowledge of local government, be comfortable communicating with members of the public about emotive issues, show an interest in gaining new knowledge and possess excellent communication skills.
This is a busy, varied, and interesting role within a small hard-working team of amiable professionals who are passionate about mitigating the effects of climate change and reducing the risk of flooding across Hampshire.
This is a permanent position within the Council. This opportunity is advertised as full-time, however we are also happy to consider applications from people wanting to work on a part-time basis and / or wanting to work flexibly.
The following section provides an outline of the working conditions that may be encountered in this role.
- Manual handling to include the lifting of objects, weekly requirement, up to 10kg
- Display Screen Equipment and mobile device user
- You will often be the first point of telephone contact for the public, developers, consultants and other customers. A significant part of your role will therefore be to ensure that these queries are responded to in a timely way and particularly during core office hours, 9.00am – 4.00pm or otherwise agreed
- Work Environment: working near water, lone working and outdoor work
- Flexible Working: You will be expected to work from home during the current situation and IT equipment will be provided to facilitate this. Office working will be re-introduced in due course but some home working will still be expected
- Wearing Personal Protective Equipment (PPE)
- Driving: Use of HCC pool vehicles or own vehicle if required for work purposes
- Full Driving Licence required due to the nature of the role
- Good communication skills, including telephone manner and written presentation
- Good IT skills
- Must be able to fulfil travel requirements of the role
- Positive approach to continuing development and willing to undertake training
- Relevant office experience
- Experience using MasterGov (DEF)
- Experience using GIS
- Relevant practical work experience
- Desire for potential for future career with Hampshire County Council Experience creating documents for a range of stakeholders
- A Levels (or equivalent) in relevant subject
Level 3 Public Sector Compliance / Investigator Officer Apprenticeship Standard, which includes:
- The postholder is expected to attend training and complete a 18-month Level 3 Public Sector Compliance Investigator and Officer apprenticeship to develop knowledge, skills and behaviours as set out in the apprenticeship standard
- https://www.instituteforapprenticeships.org : Public sector compliance Investigator and officer / Institute for Apprenticeships and Technical Education