- To provide telephone support / remote support from the Company offices
- To use management software to record all support calls
- To carry out workshop repairs and assist in the workshop, as and when required
- To complete all necessary documentation as required in order to facilitate job
- To ensure that all chargeable work is documented and up to date, so the customer is correctly invoiced
- To undertake any other duties commensurate with the position that may be assigned from time to time by the company
- Keeping costing, customer profitability reports via consultation sheets, and mileage records
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Good interpersonal skills
- Good IT skills
- Good team player
- The ability to prioritise work loads
- Self-motivated with the ability to get on well with customers
- Have a confident and professional approach to their work
- Have a commitment to learning new processes
5 GCSEs at grades A*-C/9-4 (or equivalent) including English Language and maths.
Level 3 Infrastructure Technician apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.