First Line Technical Support Engineer Apprentice - Advanced (Level 3)

Chalvington Group (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,000.00
40.0 hours per week Days and shifts to be confirmed.
15 months (duration)
14 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
1 June 2021 (application closing date)
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Job Description

To provide First Line technical support to our IT customers in accordance with agreed Service Line Agreements and ensuring that specifications outlined by the company are met and delivered in a professional manner. You will work towards a Level 3 Infrastructure Technician apprenticeship standard.


Primary responsibilities:   

  • To provide telephone support / remote support from the Company offices 
  • To use management software to record all support calls 
  • To carry out workshop repairs and assist in the workshop, as and when required 
  • To complete all necessary documentation as required in order to facilitate job 
  • To ensure that all chargeable work is documented and up to date, so the customer is correctly invoiced 
  • To undertake any other duties commensurate with the position that may be assigned from time to time by the company 
  • Keeping costing, customer profitability reports via consultation sheets, and mileage records 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good interpersonal skills 
  • Good IT skills

Qualities Required

  • Good team player 
  • The ability to prioritise work loads 
  • Self-motivated with the ability to get on well with customers 
  • Have a confident and professional approach to their work 
  • Have a commitment to learning new processes 

Qualifications Required

5 GCSEs at grades A*-C/9-4 (or equivalent) including English Language and maths.

Training Provided

 Level 3 Infrastructure Technician apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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