Fluent2 Ltd

First Line IT Support Engineer Apprentice - Advanced (Level 3)

Fluent2 Ltd (Employer)

Gk Apprenticeships Limited (Training Provider)

Annual wage £16,000.00 to £20,000.00
40.0 hours per week Monday - Friday 08:30 to 17:30. 1 hour lunch within the above time. 40 hours per week.
12 months (duration)
30 June 2022(start date)
Information communications technician (apprenticeship standard)
22 June 2022 (application closing date)
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Job Description

Working as the 1st Line Support Engineer / IT Helpdesk - Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician


As the 1st Line Support Engineer / IT Helpdesk - Technical Service Desk Technician you will also have the opportunity to get involved onsite problem solving, IMAC (installations, moves and changes) and project management (after training), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.

• Microsoft operating systems (desktop and server)

• Microsoft Exchange

• Microsoft SQL Server

• Symantec Backup Exec

• Symantec Anti-virus

• Veeam Backup

• ADSL, routers

• Dell SonicWALL Firewall/VPN/UTM/SSL-VPN

• Wireless networking

• Desktop applications

Future Prospects

After the first 12 months the candidate should be a fully fledged 1st Line and able to carry out certain works without supervision.

Skills Required

  • Excellent customer facing and customer service skills.
  • Excellent written and verbal communication skills.
  • Pleasant and helpful telephone manner.
  • Able to get on with his colleagues and work as a team.

Qualities Required

  • Some exposure to IT industry

Qualifications Required

5 GCSE's 4/C or above including maths & English or equivalent.

Training Provided

There are various aspects of IT we deal with, a choice would be given as to which training the apprentice needs – we have on line training with CBT Nuggets and exams via Comptia.

  • Information communications technician level 3 apprenticeship standard
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