Aerial Direct

First Line IT Support Apprentice - Advanced (Level 3)

Aerial Direct (Employer)

Peta Limited (Training Provider)

Annual wage £9,609.60 to £18,532.80
40.0 hours per week 8:30am to 5:30pm OR 9:00am to 6:00pm + 1h lunch Monday to Friday
22 months (duration)
11 October 2021(start date)
Information communications technician (apprenticeship standard)
30 September 2021 (application closing date)
Register interest

Job Description

This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.


  • Resolve 1st line calls as appropriate and depending on experience,
  • Manage incoming support requests via the support system, telephone and email and deal with such requests in a timely manner
  • To provide consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues

Future Prospects

A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

Reality Check

  • 28 Days Holiday rising with each year of service
  • Your Birthday off
  • Christmas Closure (in addition to your annual leave)
  • Pension Contributions
  • Sponsorship for qualifications such as ITIL & PRINCE2
  • Progression opportunity

Skills Required

  • Strong Microsoft Windows and Office skills
  • Good numerical and literacy skills and good levels of computer literacy
  • Excellent organisational skills with the ability to prioritise
  • Good analytical/problem solving skills
  • The ability to communicate effectively at all levels with good relationship building skills
  • Self-motivated and keen to develop, with a willingness and desire to learn

Qualities Required

  • ITIL, A+, Network or equivalent
  • Experience with IP & VoIP platforms
  • Full driving licence

Qualifications Required

  • GCSE maths & English 4, C or above

Training Provided

  • Training to be provided: Level 3 Information Communication Technician.
Register interest