Filed Support Technician - Advanced (Level 3)

BT (Employer)

Bt (Training Provider)

Annual wage £16,422.00
37.5 hours per week Days and times to be confirmed
18 months (duration)
1 September 2022(start date)
Information communications technician (apprenticeship standard)
31 May 2022 (application closing date)
Register interest

Job Description

Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations - no two days are the same!


Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations - no two days are the same!

  • Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure
  • As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun!
  • You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs
  • You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio
  • You will make sure customer’s services and solutions are set up and optimised
  • You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical - we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

Future Prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

Reality Check

Please also note that this a field role and will require you to travel in your van. As a result, you’ll need to hold a full driving licence with no more than six points. You’re more than welcome to apply even if you do not hold a licence right now, but you'll need to make sure you have passed your test no later than one month before your start date. If you don’t hold a full licence one months before you are due to start, we may have to withdraw any offer made to you. 

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

Skills Required

  • Bold decision maker        
  • Inspiring communicator                                                                 
  • Collaborative partner                                
  • Change agent                                
  • Commercial thinker

Qualities Required

  • Solution focused     
  • Customer champion 

Qualifications Required

  • You’ll need to achieve five GCSE’s at grades 4-9 (a C or above), including English and Maths
  • Equivalent qualifications are accepted. 
  • Please note: All of our apprentice schemes are subject to eligibility criteria

Please also note, some locations may require you to be eligible for security clearance. If you have any questions, please contact the Early Careers recruitment team and they'll explain everything.

Training Provided

As an Apprentice Field Support Technician you’ll study for a Level 3 apprenticeship called Information Communications Technician.

  • Your apprenticeship scheme will last for 18 months
  • You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week
Register interest


About the employer

From broadband and TV to mobile, BT is driven by the exhilaration of building an ever-growing range of services that help millions of customers get more out of life, every day.

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.