Field Technician Apprenticeship - Intermediate (Level 2)


Virgin Media

Training Provider:

National Apprenticeship Service

Annual wage £17,000.00
37.5 hours per week 3 week shift pattern:• Week 1 : Mon 10hrs Tues 10, Fri 10, Sat 7.5hrs • Week 2 : Mon,Tues Weds (all10hrs) Thurs 7.5hrs • Week 3 : Weds - Fri 10hrs, Sat 7.5hrs. 10hrs = 8am to 7pm with 1hrs lunch, 7.5hrs is 8am - 4pm with 30 mins lunch.
duration: 15 months
start: 4 January 2021
Intermediate (Level 2)
Telecoms Field Operative (apprenticeship standard)
2 positions available
31 August 2020 (application closing date)
Are You a Tech Head Looking to Connect People? Want to join the front line of one of the UK’s most free-thinking and fun-loving companies? Are you keen to continue studying, learning and working towards professional qualifications? Join us on our 15-month Field Technician Apprenticeship Scheme and you can do both.


Even in these challenging times, we remain committed to doing all we can to keep our customers connected to the things and people that really matter. That means we’re still looking for our next intake of apprentices to join us as Field Technicians. 

So we can continue recruiting in a way that’s safe for everyone, we’ve made our application and assessment processes completely digital.

Who are our Field Technicians?
They’re the people who dazzle our customers every day, by visiting them in their homes, installing or fixing their products and providing them with a friendly, knowledgeable service following every visit. Our Field Technicians also provide services to small business customers including shops, offices and homeworkers.

Let’s talk about what you’ll be doing…
Do you have a driving licence? Good, because you’re going to need it! You’ll spend your days driving across the region, connecting customers to everything that matters to them and offering them expert tips and advice. You will be required to support the growth of our business through the Tech Lead Referral scheme. It’s a fantastic opportunity for field based Technicians to engage with our customers whilst installing a service or fixing a fault and influencing them to refer Friends & Family through advocacy. The scheme is great for engagement, positive feedback from customers and the acquisition of new customers whilst earning yourself £50, so everyone’s a winner!

…and what you’re going to learn...
This apprenticeship teaches you everything you need to know about installing and repairing our phone, TV and broadband products. This includes learning how to:

  • Run cables
  • Measure and adjust signal levels
  • Make and change connections
  • Configure state-of-the-art equipment
  • Give customers the lowdown on how their services work

How are you going to get there?
The role suits tech savvy, hands on people who enjoy solving problems. You must also be comfortable working at heights in order to tackle those hard-to-reach cables! As well as having a full driving licence with no more than 3 points, you’ll need to be prepared to work shifts including weekends, although not to worry as we’ll provide your shift patterns 12 months’ in advance, so no nasty surprises!  You also need to be someone who is friendly and flexible and who can act as a great ambassador for our brand. During the scheme you’ll get to add lots more skills to your locker, along with the experience and understanding you need to move onwards and upwards through our company. Plus you’ll enjoy a great salary and amazing benefits from day one!

Future Prospects

All Virgin Media opportunities are permanent and successful completion of the apprenticeship will enable candidates to apply for other opportunities within the business as their aptitude and interest drives them.

Reality Check

You must be comfortable working at heights.

Wage: £17,000 (additional £2,500 London Weighting Allowance for eligible locations) + salary progression and amazing benefits.

Skills Required

  • Problem solving
  • Full driving licence due to the nature of the role

Qualities Required

  • Tech savvy
  • Super sharp & switched on
  • Flexible
  • Friendly
  • Get up and go
  • Confident
  • Pro-active
  • Resilient enough to face any enquiry

Qualifications Required

  • It would be highly desirable that you already hold maths and English GSCEs or equivalent (Grade 2 and above)
  • Full UK driving licence with no more than 3 points

Training Provided

Training Provider to be confirmed.

  • Telecoms Field Operative level 2 standard
  • Functional Skills if required

Comprehensive & structured development programme, including a thorough induction, ongoing training and one-to-one development.

Register interest

About the employer

Virgin Media is a place where things happen, and we give our people the power to make them happen. Because it's not just about changing the game for our customers, our business, and the industry. It's about changing the game for our people too. We turn them on to new experiences and big opportunities, ignite what makes them great and empower them to make their time with us their own. Together, we turn it on.

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