Coopers Fire Limited

Export Customer Services Administrator Apprentice - Advanced (Level 3)

Coopers Fire Limited (Employer)

Peta Limited (Training Provider)

Annual wage £11,200.00
37.5 hours per week Monday to Thursday 08:00-16:30, Friday 08:00-14:00, 30 minutes for lunch
15 months (duration)
19 July 2021(start date)
Business Administrator (apprenticeship standard)
30 June 2021 (application closing date)
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Job Description

PETA Ltd are proud to be working with a leading manufacturer and installer of fire and smoke curtains. The Export Customer Services Administrator Apprentice will deliver customer satisfaction to export customers from receipt to fulfilment of their order and any aftersales support, for example quality and or warranty related issues.

Responsibilities

The Export Customer Services Administrator Apprentice will be responsible for:

  • Developing empathy with customers/distributors to facilitate a better understanding of their requirements, assist with any problem resolution and realising any opportunities
  • Translating the customers’ requirements into a clear set of internal requirements or actions that can then follow through in an expedient manner whilst minimising any chance of error e.g. generating allocations for production to work to
  • Keeping the sales account managers and Production Manager informed of any significant events or potential issues/opportunities
  • Identifying wherever a customer requirement is unlikely to be met and take action to try and recover the shortfall/delay, escalating the matter within the business and if necessary, communicating back to the customer
  • Liaising with customers to keep them informed of matters relating to their orders and deliveries, with for example letters of credit, issuing of export documents, expected dispatch dates, packaging requirements and pick up arrangements
  • Working with the Commercial Department/Credit Control before production or dispatch of the products to ensure that the credit arrangements are adhered to e.g. payment on order, payment before works start, no dispatch without the credit controller’s approval
  • Progressing any warranty and product returns by following the company procedures
  • Ensuring that the customer is always made aware of the delivery promise dates.
  • Organising customer deliveries, packing and freight when required and highlighting any costs over the original estimated cost that were not included in the quotation
  • Generating relevant commercial export shipping documents
  • Obtaining evidence of export and associated documents to satisfy HM Customs and VAT audit requirements

Future Prospects

There will be the opportunity to move into a full-time role upon completion of the apprenticeship.

Skills Required

  • IT literate
  • Knowledge in Microsoft Office suite
  • Customer service experience
  • Team player
  • Communication skills

Qualities Required

  • Experience in a manufacturing environment 
  • Good attention to detail
  • Tenacious, practical and technically minded
  • Understanding and empathy with other national practices and cultures
  • High energy
  • Able to take pressure

Qualifications Required

  • GCSEs in maths and English with at least a grade C / 4 or equivalent

Training Provided

  • Level 3 Business Administrator Apprenticeship Standard

You will complete a 15-month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Register interest

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