Duty Manager Apprenticeship - Advanced (Level 3)

Malden Centre (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £262.40
40.0 hours per week Mon - Sun, exact shifts TBC.
15 months (duration)
23 August 2021(start date)
Leisure duty manager (apprenticeship standard)
16 August 2021 (application closing date)
Register interest

Job Description

Maintain a high-profile shop floor presence and a high level of interaction with staff and customers. This is a fantastic opportunity for the right candidate.



  • To maintain vigilant supervision of pool users and ensure their safety at all times
  • To administer first aid, effect pool rescues and apply resuscitation as necessary
  • To comply with the Centre’s Health and Safety procedures at all times
  • To deal with customers in a friendly and professional manner
  • To report any matter of concern to the Duty Manager immediately
  • To carry out cleaning duties as necessary
  • To wear the prescribed staff uniform at all times
  • To carry out patrols of the Centre
  • To prepare activity areas involving the setting up/dismantling of equipment
  • To ensure that all Centre equipment is stored safely and securely when not in use
  • To report any maintenance issues using the appropriate procedures
  • To assist the Duty Manager with any tasks involved in the operation of the Centre
  • To maintain any suggested training requirements

Duty Manager:

  • Maintain a high-profile shop floor presence and a high level of interaction with staff and customers
  • Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Centre Manager
  • To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc.
  • To ensure compliance with the Health and Safety at Work Act, and D C Leisure’s Health and Safety Manual
  • To be responsible at all times for security of the building and its contents
  • To identify and report maintenance requirements for equipment or premises. To lease with the appropriate staff member and to initiate repairs where necessary
  • To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment
  • To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas
  • To carry out any general administrative duties that may be required
  • To assist on Reception if required
  • To check and sign for the delivery of goods/completion of services if required
  • To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered
  • To record any serious incidents correctly and notify the appropriate persons immediately
  • To assist customers with any inquiries and conduct tours of the Centre if necessary
  • To supervise the work of all front-line operational staff, particularly the Lifeguards/Recreation Assistants and Cleaners, offering support and advice along the way
  • To be responsible for till floats and adequate charge provision, and if necessary, the cashing up/reconciliatory of the Centre's tills

Future Prospects

Ongoing training and development.

Skills Required

  • Good communication skills

Qualities Required

  • Good attention to detail
  • Friendly

Qualifications Required

National Pool Lifeguard Qualification (but if candidate is strong, we can provide the qualification).

Training Provided

  • Leisure Duty Manager Apprenticeship Level 3
  • Functional Skills Level 2 in maths and English
Register interest


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