Compass Group, UK and Ireland Limited

Domestic Assistant Apprentice - Intermediate (Level 2)

Compass Group, UK and Ireland Limited (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £322.00
35.0 hours per week Days and times to be confirmed
12 months (duration)
9 December 2020(start date)
Facilities Services Operative (apprenticeship standard)
7 December 2020 (application closing date)
Register interest

Job Description

Compass are looking for a Domestic Assistant Apprentice to join their team at Peterborough Hospital. Working hours will be 35 hours per week - 5 / 7 days flexible to cover 3.00pm - 10.30pm / 4.00pm - 11.30pm / 4.30pm - 12.00pm.


Job purpose:

  • Carrying out curtain changes on wards and departments
  • Maintaining the required standard of cleanliness in the allocated area
  • Serving patient meals and beverages in conjunction with Nursing Staff

Role of the Department:

  • Providing a domestic service in accordance with the service level agreement for Domestic Services at the Hospital

Key Result Areas:

  • Will carry out curtain changes on wards and departments to agreed frequencies
  • Carry out cleaning duties as per cleaning schedule for the assigned area
  • Replenish disposable items (i.e. hand towels, toilet rolls etc.)
  • Strip, clean and remake empty beds when requested
  • Collect up crockery, cutlery and water jugs and glasses, (if required)
  • Regeneration and service of the food/drinks with nursing assistant on the wards, in line with Food Hygiene Regulations
  • Clean all work areas/equipment during and after use and remove all waste to the appropriate area
  • Observe the codes of practice for Food Hygiene and safety within the ward kitchens
  • Ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
  • Use machinery as shown and taught, ensuring that the equipment is used safely and in accordance with current regulations and company policies. To maintain the equipment
  • Report all maintenance issues and hazards to your line manager
  • Ensure you correctly bag and tag all your rubbish and leave for collection, in line with the hospitals waste policy
  • Ensure all food is stored, handled and packed in accordance with Food Handling and Hygiene Regulations
  • Maintain records of temperatures and remedial action taken where necessary
  • Comply with all Health and Safety legislation which is laid out in the company’s Health and Safety Manual (COSHH procedures in the selection, use and recovery of cleaning chemicals, wearing PPE and manual handling etc) PPE = Personal Protective Equipment, (this includes goggles, rubber gloves, aprons etc.)
  • Observe and maintain the right for patient privacy and confidentiality
  • Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff
  • Comply with the current dress and personal hygiene regulations
  • Attend and comply with any training
  • Develop good lines of communication and relationships at all levels within your team and with other colleagues and customers
  • Take reasonable and practical measures to ensure the safety and security of patients within immediate working environments
  • Carry out the duties/tasks on specific schedules, once full training has been given
  • Perform any reasonable and practical instructions as requested by the Supervisor appropriate to the needs of the Hospital

General Duties:

  • To observe the provisions of and adhere to all Trust policies and procedures
  • To actively participate in the annual performance review to identify personal development needs
  • To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post
  • To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust “Statement of Policy on Health and Safety at Work” and the Trust corporate “Health and Safety Policies and Procedures”. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions
  • To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance, undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles
  • The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages
  • All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status
  • You will be expected to undertake the Trusts’ commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults
  • To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous
  • In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal
  • To adhere to relevant Code of Practice of Professional body (if appropriate)
  • The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site
  • The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trust’s continued organisational development
  • To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the website. Hard copies are available from the HR Department on request
  • The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action

Physical and Mental Skills:

  • The ability to communicate and work with patients, other members of staff and visitors to the Hospital
  • Understanding of a range of routine work procedures
  • Understanding of Basic Food Hygiene
  • Understanding of basic Infection Control
  • Awareness of Health and Safety Issues
  • Knowledge of cleaning techniques and use of cleaning equipment
  • Ability to organise your own day-to-day work

Responsibilities of the Post Holder:

  • To complete tasks to the required standards as set out in the Service Level Agreements
  • As part of a team, to provide a comprehensive domestic service to patients, staff and visitors at the Hospital
  • To carry out a meal and beverage service for patients, under the guidance of Nursing staff
  • To follow departmental/Trust policies and procedures
  • To demonstrate and explain working practices to new starters
  • To complete work records in required format to ensure adherence to standards
  • To use equipment following operational guidelines

Infection control:

  • Infection Control is everybody’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trust’s Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA

All staff employed by the Medirest have the following key responsibilities:

  • Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and /or between each patient contact
  • Staff members have a duty to attend mandatory infection control training provided for them by the Trust
  • Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to inform their manager

Freedom to Act:

  • The role is supervised and has set policies and procedures to work to
  • The jobholder will be aware of standards to be achieved

Physical, Mental and Emotional Effort Required:

  • The post holder carries out cleaning duties involving floor cleaning, removing rubbish, bending, kneeling and reaching to damp dust throughout the shift
  • Will also carry out meal service duties, which involves handling hot food, pushing / moving tea trolleys and regeneration ovens, filling and emptying dishwashers. These duties account for approximately half the shift
  • On occasions may come into contact with distressed patients/relatives and/or deceased patients

Outline of Working Conditions:

  • Responsible for cleaning of toilets and bodily fluids on a daily basis, making working conditions unpleasant

Future Prospects

A permanent opportunity is available at the end of the apprenticeship.

Reality Check

Skills Required

  • Cleaning experience
  • Health and Safety awareness
  • Experience in dealing with people

Qualities Required

  • Eager to learn
  • Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
  • Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress
  • It doesn’t matter if you’ve never worked as a Cleaner before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients
  • This position is subject to a Disclosure and Baring Service check, costs met by the employer

Qualifications Required

  • Basic numerical/written skills
  • Flexible approach to work
  • Maths and English will be assessed as part of the application process

Training Provided

  • Level 2 Facilities Services Operative
  • Functional Skills Maths and English (if required)
Register interest


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