Cambridge University Hospitals Nhs Foundation Trust

Divisional Workforce Business Admin/Customer Service Apprentice - Intermediate (Level 2)

Cambridge University Hospitals Nhs Foundation Trust (Employer)

Cambridge Regional College (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday to Friday normal office hours, times to be discussed and agreed (i.e. 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm)
18 months (duration)
5 September 2022(start date)
Customer service practitioner (apprenticeship standard)
4 July 2022 (application closing date)
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Job Description

We are delighted to offer a Divisional Workforce Apprentice Administrator within the HR – Workforce team. We provide practical support to help staff / managers overcome barriers which prevent them from being able to complete everyday staffing issues.


What will the apprentice be doing?

  • Assist the Divisional Heads of Workforce and the Divisional Workforce Data Officer in providing excellent customer service to both staff and visitors
  • This includes via e-mail, telephone and face-to-face
  • Assist in the day to day running of the admin office
  • Diary management
  • Compiling reports
  • Booking venues for meetings
  • Preparation and circulation of meeting papers
  • General admin duties, including typing up minutes from meetings, filing, photocopying, printing
  • Collection and distribution of post

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
  • You will study a Customer Service Practitioner Level 2 qualification over 18 months
  • You will receive 20% of your work time completing ‘Off the Job’ (OTJ) training (equivalent to one day per week).  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
  • Additional training will be given in the workplace

What is the expected career progression after this apprenticeship?

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment.  You will be supported by a dedicated Apprenticeship Team to do this.  We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Reality Check

Please note that we are looking to start our apprentice any time from July onwards and we welcome applications from candidates who are currently sitting exams.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Enthusiasm, Positive work ethic, Keen to learn, Motivated, Flexible, Punctual, Understand confidentiality

Qualifications Required

GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential
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