Pink Connect Ltd

Digital Support Technician Apprentice - Pink Connect Ltd - Advanced (Level 3)

Pink Connect Ltd (Employer)

Learning Curve Group Limited (Training Provider)

Annual wage £13,000.00
37.5 hours per week 5 days a week.
15 months (duration)
12 September 2022(start date)
Digital support technician (apprenticeship standard)
Digital (route)
5 September 2022 (application closing date)
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Job Description

Pink Connect Ltd are looking for a Digital Support Technician Apprentice to join their amazing team. What an amazing opportunity for an apprentice to start a career in IT & Telecoms! This apprenticeship will be a fantastic opportunity. and gain a nationally recognised qualification.

Responsibilities

What will the apprentice be doing?

Duties:-

You will be tasked with playing orders for the provision of telephony, VoIP, data, mobile, connectivity and security products. Purchase of hardware for all orders· Liaise with customers, sales agents and franchisees over the phone, email, remote access their systems. By the end of your apprenticeship, you will be skilled in wor​king with different teams.· Support customers with their installations to guarantee satisfaction. Quality is a powerful skill to develop.

Desired Skills:-

  • Work experience is desirable but not essential must have a keen interest/passion in processes, products, organisation.
  • Overall personality and willingness to learn is equally important.
  • Experience with active business environments is important.
  • An interest in the IT & Telecoms industry.
  • A driving license will be beneficial if not local.
  • Excellent communication skills – verbal and written.
  • IT literate – Microsoft Office, online systems for ordering products and booking phone calls.
  • Mature telephone manner.
  • Organisation and time management.
  • Willingness to learn new.

 

Desired Personal Qualities:-

  • A team player while also being able to work independently.
  • Optimistic and positive ‘can do’ attitude.
  • Have an excellent sense of humour.
  • Self – Motivated and hard working.
  • Resilient and able to deal with business situations.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a highly recognised level 3 qualification. After completing the apprenticeship, a full time position might be offered dependent on attitude and aptitude.

​The successful applicant will complete and obtain a Digital Support Technician Level 3 Qualification through Learning Curve Group.

 

You will be taught through:

4-6 weekly 1-2-1 sessions with your tutor

20% off the job training

The course is a 15 month programme 

More info can be found here -  https://www.learningcurvegroup.co.uk/courses/learners/level-three-digital-support-technician-apprenticeship

What is the expected career progression after this apprenticeship?

After completing the apprenticeship, a full time position might be offered dependent on attitude and aptitude.

Skills Required

IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Initiative

Qualifications Required

GCSE or equivalent English & Maths (Grade A* - C / 9 - 4) Desired
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