Manning Gottlieb O M D

Digital Marketing Apprentice – Social Media & Community Assistant - Advanced (Level 3)

Manning Gottlieb O M D (Employer)

Bc Arch Limited (Training Provider)

Annual wage £20,000.00
37.5 hours per week Usually Monday - Friday, 09.00 - 17.30
18 months (duration)
7 February 2022(start date)
Digital marketer (apprenticeship standard)
28 January 2022 (application closing date)
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Job Description

We are looking for an ambitious apprentice to work in a successful social media team who has an interest in social media marketing, who has knowledge of emerging platforms and is comfortable with exploring new technologies and marketing opportunities within them.

Responsibilities

The chosen candidate will be working on a variety of creative campaigns, community management and social reporting within the agency and across a wide number of exciting and varied clients. Whilst community management will be the key focus within this role, having a creative approach to problem solving and data sharing will be as important, with an understanding of the ever-developing social media landscape.

The Role will include:
  • Executing the social media customer service that we provide for our clients
  • Working on tone of voice for customer replies that are unique for each brand
  • Flagging any issues to account managers/account directors working on the brand
  • Creating reports on types of conversations, volumes of mentions and developing insights and approaches to customer service from these.
  • Spotting opportunities within customer service that may lead to changing how we behave on social
  • Using social insights to regularly and proactively spot content and campaign opportunities
  • Helping with the creation of social content calendars and responsibility for posting across brand’s social channels
  • Supporting social campaign ideation and execution.
  • Helping feed into and working on creative social campaigns, strategy and pitch

Future Prospects

96% of Arch Apprentices move straight into the destination of their choice when they finish their apprenticeship with many seeing their salary go up immediately post-apprenticeship

Skills Required

  • Strong written skills, with first class spelling and grammar skills
  • Creative writing skills, able and comfortable with adapting writing style to suit each brand and respective tone of voice – e.g. comedic light-hearted tone
  • A naturally inquisitive and creative approach to social media with an active presence across several social media platforms – to live and breathe social media
  • The ability to confidently handle and process customer service queries quickly and accurately (with the right training)
  • Creative with an eye for detail

Qualities Required

  • Great interpersonal and communication skills
  • A pro-active can-do attitude
  • Dedicated, hardworking and organised

Qualifications Required

English and Maths GCSEs at grade C (4) or above

Training Provided

  • Standard: Digital Marketer (Level 3 apprenticeship)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills
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