Data Technician Apprentice - Advanced (Level 3)

Kamarin Computer Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £10,000.00
37.5 hours per week Monday - Friday, 9.00am - 5.00pm
18 months (duration)
17 August 2021(start date)
Data technician (apprenticeship standard)
16 August 2021 (application closing date)
Register interest

Job Description

Baltic are delighted to be working with Kamarin Computers in recruiting a Data Technician apprentice. Kamarin Computers, part of The HBP Group are an award-winning provider of business IT & software solutions, offering a range of systems & products which help organisations reach their potential.

Responsibilities

Duties will include:

  • Responding to incoming calls and tickets into the helpdesk
  • Ensuring helpdesk ticket updates are detailed and concise
  • Respond to urgent calls within 15 minutes
  • Supplier/ contractor liaison for tickets, issues and version updates
  • Follow lead logging for any customer/prospect leads generated
  • Call escalation within escalation procedures
  • Perform remote installations and migrations when required
  • Help sheet and KB Knowledge base population

Future Prospects

  • There are career progression opportunities available upon completion of the programme
  • You, along with your employer, may progress to a Level 4 programme, and take your training even further

Skills Required

  • Good Communication Skills
  • Willing to learn

Qualities Required

  • Outgoing
  • Team Player
  • Self-motivated

Qualifications Required

  • GCSE in maths Grade 4/C or maths Level 2 Functional Skills
  • GCSE in English Grade 4/C or English Level 2 Functional Skills

Training Provided

Data Technician Level 3 Apprenticeship Standard:

https://www.balticapprenticeships.com/apprentices/data-apprenticeships/data-technician

Register interest

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