Eylog Ltd

Customer Support Technician Apprentice - Advanced (Level 3)

Eylog Ltd (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £16,000.00
40.0 hours per week Monday - Friday, working hours TBC
16 months (duration)
5 January 2022(start date)
Information communications technician (apprenticeship standard)
3 January 2022 (application closing date)
Register interest

Job Description

EyLog is the most comprehensive solution to managing early years setting - from children registration, session scheduling and invoicing to recording observations, maintaining learning journeys, progress tracking and reporting. They are now looking for a Customer Support Technician Apprentice to join their team!

Responsibilities

This is an opportunity to join eyLog at the right time and make an impact in taking the organisation to the next level as they venture into Scotland, Wales and Northern Ireland. You will drive and manage the customer set-up to support the sales cycle for our eyLog and eyMan products.

Key Responsibilities:

  • Functional and technical customer support over telephone and email, including ticket/incident management
  • Quality assurance, release management, creation and execution of test scripts for web and mobile applications
  • Hardware (tablets) set up and troubleshooting
  • Support Management and coordination with offshore team

Future Prospects

Full-time employment.

Skills Required

  • Experience in an Incident/Ticket Management System would be a plus
  • Experience in Microsoft Office (Word, Excel, PowerPoint), email systems and other in-house/office computer systems
  • Knowledge and Understanding of Web, Mobile and Database Technologies would be a plus
  • Excellent verbal and written communication skills 
  • Excellent customer services skills 
  • Self-starter and self-organised with the ability to thrive in a dynamic environment 

Qualities Required

Ability to work as an individual as well as a team player.

Qualifications Required

You’ll need to pass a face to face screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and sit initial assessments in maths and English.

Training Provided

Level 3 Information Communications Technician Standard.

Register interest

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