Sulzer Electro Mechanical Services (UK) Limited

Customer Support Engineer, Technical Apprentice - Advanced (Level 3)

Sulzer Electro Mechanical Services (UK) Limited (Employer)

South West Association of Training Providers Limited (Training Provider)

Annual wage £16,007.68
37.0 hours per week The working week will be 37 hours a week, Monday - Friday, the details will be discussed at interview.
48 months (duration)
1 September 2022(start date)
Engineering technician (apprenticeship standard)
25 August 2022 (application closing date)
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Job Description

Our Apprentice will be trained in project management and engineering support competencies and will develop their capabilities throughout the programme in order to become a valuable part of the workshop team and help contribute to delivering on our commitment to customers.


What will the apprentice be doing?

Purpose of the job

Management to completion of all aspects of assigned projects under the guidance and supervision of the head of department in support of the objectives of the company's overall business plans and strategies.

Main tasks and responsibilities

  •  Overall responsibility for all assigned project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery.Overall responsibility for assigned project profitability and accountability.
  • Ensuring that assigned projects are launched in a timely and professional manner.
  • Ensuring that timely client and internal kick off meetings are arranged and that all relevant project handover documentation is completed and distributed to relevant personnel.
  • Developing and maintaining relationships and interfaces with other key functions within CSS and to support Supervision to drive all aspects of Engineering, Procurement and Production.
  • Assist Supervision in providing timely customer quotations on established CSS projects that remain in line with prevailing financial objectives.
  • Ensure that all relevant documentation is available for workshop activities.
  • Process all project work through the current ERP system from customer masters and notifications through to job completion and invoicing ensuring timely completion of project milestones, adherence to budgets and that appropriate feedback is provided to colleagues.
  • Develop and maintain strong relationships with customers and suppliers in order to reduce commercial risk and to maximise future business opportunities.
  • Provide effective communications to all internal and external stakeholders.
  •  Assist Supervision in the production of reliable invoicing, Gross Profit and Cash forecasts for assigned projects.
  • Management of all aspects of project finances ensuring that all funds are expedited appropriately in accordance with forecasts for invoices and payments.
  • Management of all aspects of assigned project related documentation (including Dossiers and O&M manuals) in order to facilitate timely project Close Outs.
  • Management of project commercial close-outs in order to maximise cash flow and minimise exposure to financial penalty whilst maintaining customer relationships.
  • Participate in and actively support company initiatives.
  • Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.
  • Ensure your own health and safety and that of others who may be affected by your acts or omissions.
  • Co-operate with the requirements of the Environmental, Health, Safety, and Energy management systems.
  • Co-operate with the company to enable it to discharge its own responsibilities effectively.



What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Diploma in Advanced Engineering (Development Competence)

As an apprentice, you can expect to undertake work-based learning with an employer who will pay you a wage. Throughout the duration of your apprenticeship, you will attend college for one day per week.

The rest of your training will take place in-house at your workplace by your employer and a qualified assessor who will visit you on-site who will complete assessments and progress reviews. 


What is the expected career progression after this apprenticeship?

Sulzer is passionate about developing future talent within the business so will always support the progression of our employees. Upon successful completion of your apprenticeship programme a development plan will be created to help support your individual career aspirations, whether that be going on to attain further qualifications or establishing a path for you to work your way up the business with experience.

Reality Check

Explain why you are our interested in a career in the engineering Industry. What level of job related qualifications would you like to achieve?

Skills Required

Attention to detail, Problem solving skills, Team working, Ability to remain calm, Self Motivated, Interest in engineering

Qualifications Required

GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential
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