Oakmans Estate Agents Limited

Customer Support Apprentice - Intermediate (Level 2)

Oakmans Estate Agents Limited (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £155.63
37.5 hours per week Mon to Fri 9 to 5 - With Alternate Saturdays
12 months (duration)
31 October 2020(start date)
Customer service practitioner (apprenticeship standard)
29 October 2020 (application closing date)
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Job Description

Working in a fast-paced environment you will be helping support the team with various duties on a daily basis. You will be helping agents with customer service related and administration tasks.

Responsibilities

An apprentice is required to help assist the team complete customer service and administrative tasks such as:

  • To answer the telephone within a timely manner
  • Transfer calls to the appropriate person
  • Take messages including callers name and telephone number
  • Email details of the message to the appropriate person.
  • Maintaining paper and electronic personnel files
  • Sending and receiving e-mails
  • Producing and distributing automatic reports from software
  • Conducting audits across all departments of the company
  • General administration, such as filing
  • Maintaining reports on excel

Future Prospects

This is a long term opportunity with future progression opportunities.

Reality Check

Have you checked the location and duration suits?

Skills Required

  • Good Numeracy and Literacy Skills
  • Ability to multi-task
  • Attention to detail
  • Strong organisational Skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Qualities Required

  • Willing to learn
  • Keen and hard working
  • Exceptional time keeping
  • Confident
  • Polite
  • Friendly
  • Courteous

Qualifications Required

(Some employers may ask for certain qualifications to be held. However most companies don’t require anything).

Ideally English and mathematics GCSE at grade A-C/8-4 or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Training Provided

Full Training to be provided

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