GB Railfreight Limited

Customer Support Apprentice - Advanced (Level 3)

GB Railfreight Limited (Employer)

Suffolk New College (Training Provider)

Weekly wage £230.80
37.0 hours per week Monday to Friday working a shift pattern between the hours of 8am to 6pm. 1 hour for lunch.
18 months (duration)
9 November 2020(start date)
Business Administrator (apprenticeship standard)
2 positions available
30 October 2020 (application closing date)
Register interest

Job Description

Are you looking for an opportunity to move into a Railfreight company? Are you confident speaking to people and have good organisational skills with great attention to detail? If you do, this opportunity might be right up your street!


We have looking for two Customer Support Apprentices to join the Intermodal team and support them with filling trains at the Port of Felixstowe.

You will be part of a friendly team and be responsible for administrative duties related to filling trains. This is a fantastic opportunity for you if you like to be busy and are looking to get your foot on the career ladder in a growing company.


  • Responsible for liaising with customers to ensure bookings are placed on the system, customers are issued with relevant reference numbers and receive confirmation of arrivals and departures. Stock management as per the customer requirements is also required
  • You will work closely with the Customer Service Team and Delivery Manager to ensure trains are filled to maximum capacity
  • Manage, organise and update data on various systems including but not limited to destin8, TOPS, Paris, COMA and SCORPIO
  • There will be a requirement to interrogate data on the live systems as well as the information on train lists to review bookings versus actual delivery in conjunction with the team you will be required to identify any possible issues with containers and raise this to relevant parties so any issues can be resolved in a timely manner
  • Plan the movement of containers from road haulage to third party depots
  • Manage additional charge notifications where necessary
  • Upload interchange reports and attach

Future Prospects

There are numerous opportunities at our office/operations at Felixstowe within the Commercial department, Finance department or operational roles such as a Rail Operator.

Skills Required

  • Strong attention to detail and organisational skills to ensure bookings are accurate and arranged in a timely fashion
  • Ability to prioritise and multi-task whilst ensuring accuracy of the work they produce
  • Good communication skills as they will be dealing with requests from customers and suppliers on a daily basis
  • Ability to meet deadline to ensure trains are filled
  • Competent with Microsoft Office Suite

Qualities Required

An ambition to begin a career in this sector and good working ethic.

Qualifications Required

Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs or equivalents including English and maths at grades 9-4/A*-C for a Level 3 Advanced Apprenticeship and 9-3A*-D for a Level 2 Intermediate Apprenticeship.

Proof of qualifications will be required before you can be accepted onto the apprenticeship.

PLEASE NOTE: All applicants will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Currently, due to COVID19 we are not usually offering Initial Assessment appointments at either campus.

Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application and may be invited into one of the campuses to complete the assessments on site.

Training Provided

Qualification: Level 3 Business Administration

College Attendance:1 day per week with

Training for all job specific tasks will be given. In addition the apprentice will have the support and guidance of a qualified assessor from the college, who will make on-site visits every 6-8 week

Register interest