AbBaltis Ltd

Customer Support Apprentice

Employer:

AbBaltis Ltd

Training Provider:

KENT COUNTY COUNCIL

Weekly wage £153.75
37.5 hours per week Monday – Friday 08:30am – 16:30pm. Includes a half hour unpaid lunch break each day.
duration: 53 weeks
start: 9 March 2020
Sittingbourne
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
27 February 2020 (application closing date)
As the Customer Support Apprentice, you will be trained on how to deliver the outstanding customer support which we are so well renowned for. Your role will involve liaising with customers all over the world to ensure that their needs are being met, their queries are answered, and that they understand the products available to them.

Responsibilities

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***

If you do not meet the criteria for this position, your application will not be considered.

Develop your customer service skills with a thriving company, keen to nurture your success, who are previous recipients of the prestigious Queen’s Award.

This is a great opportunity to join a company who have not only won multiple awards for their work, but have an impressive history of supporting their staff to thrive.

There may even be the exciting opportunity to travel internationally for events!

If you are enthusiastic and keen to join an innovative company at a time of its growth, we would love to hear from you!

Tasks will include – but are not limited to – the following:

  • Dealing with customer enquiries, through telephone, e-mail and letters
  • Supporting customers to find the information they are looking for
  • Liaising with the rest of the team to arrange additional product testing when required
  • Liaising with the finance team to process invoices and re-send if required
  • Sending product-related paperwork to customers worldwide
  • Arrange and tailor outgoing documentation – including spreadsheets – to suit customers needs
  • Support the growth of the service through collating customer feedback and identifying any relevant follow-up actions
  • There may be a requirement for occasional international travel at events

Future Prospects

  • Potential for full time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Reality Check

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***                          

If you do not meet the criteria for this position, your application will not be considered.

Interview
We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check
You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information
The office is based in Borden, Sittingbourne. A five-minute bus ride from the town centre can take you to within a ten-minute walking distance from the A2.

Skills Required

  • Good communication skills, both verbally (including telephone) and in writing
  • Good time management skills
  • Good attention to detail
  • Punctuality

Qualities Required

  • Enthusiastic
  • Ambitious
  • Happy to work in a team to achieve team targets
  • Willing to be flexible in their approach
  • Happy to learn new things

Qualifications Required

  • GCSE grades 9-3 (A* to D) in maths and English or equivalent qualifications in these subjects

Training Provided

On the job training with the employer whilst working towards the Level 2 Customer Service Practitioner Apprenticeship Standard. It may be necessary for you to complete Functional Skills in maths, English and ICT – subject to previous achieved grades.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apply now