Customer Support Administration Apprentice - Advanced (Level 3)

Cox Automotive UK Limited (Employer)

Remit (Training Provider)

Annual wage £15,000.00
40.0 hours per week Monday - Friday. Exact shifts to be confirmed.
18 months (duration)
29 October 2022(start date)
Business administrator (apprenticeship standard)
28 October 2022 (application closing date)
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Job Description

If you would like to progress your Admin career working for a national automotive services organisation and live in Huntingdon PE28 2DU this would be a great opportunity for you. You will undertake a Level 3 Business Admin Apprenticeship.

Responsibilities

What will the apprentice be doing?

Remit is recruiting on behalf of Cox Automotive, working within the customer service team which is the first line of contact for any customer.

  • You will be expected to deal with a wide range of issues whilst maintaining excellent levels of customer service and demonstrating good communication skills.
  • Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
  • Efficient and accurate filing of vehicle documents.
  • Process daily post, ensuring all documents are posted to the correct customers on time.
  • Responsible for booking in units at multiple Vehicle solutions locations.
  • Responsible for using multiple external customers databases and systems.
  • Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
  • Customer Service.
  • Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary.
  • Be the point of contact for our customers and develop and maintain excellent relationships with our vendors.
  • To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs.
  • Contact with key customers both within the business and external in order to enhance the customer experience.

What training will the apprentice take and what qualification will the apprentice get at the end?

As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3 On successful completion, you will receive:

  • Level 3 in Business Administration
  • Functional Skills Level 2 in English & Maths (if required)

What is the expected career progression after this apprenticeship?

Benefits to working for Cox Automotive.

  • Holiday purchase scheme
  • Two volunteer days
  • Onsite parking
  • Employee Assistance Programme and Wellbeing hub
  • Life Assurance Cover
  • Pension scheme
  • Flu vaccination vouchers
  • Access to Gear Up which provides online and store discounts with a range of retailers
  • Cycle to work scheme
  • Training/apprenticeship offering
  • Discounts at our Auctions

Skills Required

Attention to detail, Enthusiasm to learn, Initiative, Punctual

Qualifications Required

GCSE or equivalent English Language (Grade A*-C 4-9) Desired
GCSE or equivalent Maths (Grade A*-C 4-9) Desired
Register interest

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