To succeed in this role, you will be able to deliver a wide variety of excellent customer care to a wide variety of customers and be able to demonstrate effective and efficient handling of disputes and queries. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.
Responsibilities
The role will entail:
Order to Delivery Management:
- Manage the order to delivery cycle for your key customers ensuring orders are processed right first time with maximum service and any issues are resolved to ensure customers receive a perfect delivery
- Responsibility for any communication to customers during this process and query management post-delivery, route causing to prevent repeat issues
Relationship Management:
- Manage the relationship with key internal & external stakeholders to drive best in class customer service. Attend key internal meetings
Support Collaborative Projects:
- Support key projects with your accounts to improve the service we deliver but also support opportunities to develop our relationship with these customers further
Data management and analysis:
- Ad-hoc analysis on stock in trade and weeks of cover. In addition being involved in analysis for brand renovations and supporting CSC manager with reporting
Customers returns management:
- Ensuring end to end process for returns is executed in a timely and efficient manner. Work with commercial to recommend to customer returns when required
Work toward individual and team goals:
- Be part of and actively contribute to a highly motivated team; able to work both independently and as part of the team on both short- and long-term goals
Future Prospects
To continue into full-time employment upon completion of this apprenticeship.
Reality Check
The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date.
Skills Required
- Ability to manage complexity and be able to consider things from multiple perspectives
- Ability to work accurately and quickly under time pressure, with a focus on attention to detail
- An enthusiasm to learn new skills
- Strong written and verbal communication skills
- Competent skills in Excel
Qualities Required
- An analytical mindset
- Ability to work as part of a team and also individually
- A proactive approach to work and tasks
Qualifications Required
5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English are required.
Training Provided
Level 2 Customer Service Practitioner apprenticeship standard, which include:
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Work-based learning
