Customer Services Assistant Apprenticeship - Intermediate (Level 2)

Goldens (Employer)

Harrow and Uxbridge College (Training Provider)

Weekly wage £210.00
35.0 hours per week Mon-Fri - 9.30-5.30
15 months (duration)
21 October 2020(start date)
Customer service practitioner (apprenticeship standard)
14 October 2020 (application closing date)
Register interest

Job Description

The role will entail learning many of the skills which are required in facilitating the smooth running of the business, supporting the staff in their roles and the support and management of the Clients of the business.


The role will involve assisting in all aspects of the firm’s business; facilitating the efficient and smooth running of the business and ensuring customer satisfaction. The role is varied, requiring the development of management and administrative skills as well as learning to liaise effectively with, and provide support to their work colleagues and customers. The Candidate’s own innovative contributions to the facilitation of the efficiency of the business will be welcomed and encouraged.

Duties to include:

  • Overseeing the front reception desk which includes dealing with incoming visitors, offering them refreshments
  • Answering incoming telephone enquiries and directing them to the appropriate member of staff
  • Providing administration support for key clients which include updating information on internal systems and providing support for solicitors
  • Opening or closing the shop
  • Ordering stationary for the office
  • Handling customer complaints and dealing with them efficiently if they arise
  • Basic admin duties (photocopying legal files and documents and scanning documents to clients) taking into account GDPR

Future Prospects

Future prospects will be very much dependant on the Candidate’s aptitude and effort.

Reality Check

We are a small office and it is important that prospective candidates are informed of this and are happy to work for a small firm where they will not have the company of colleagues their own age.

Skills Required

  • Good telephone manner
  • Ability to follow instructions
  • Attention to detail
  • Good grasp of English, both spoken and written – i.e., spelling and grammar
  • Good computer/IT skills
  • A conscientious approach to work
  • Ability to adhere to the confidential nature of the work involved
  • Organisational skills

Qualities Required

  • Good personal hygiene and professional appearance
  • Friendly
  • Willing to learn and take instructions
  • Reliability

Qualifications Required

At least Grade B/6 in English Language or English Literature.

Training Provided

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • Apprenticeship Standard
  • End Point Assessment
  • Functional Skills in English, maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Register interest


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