Customer Services Apprentice - Intermediate (Level 2)

Brisdoc (Employer)

City of Bristol College (Training Provider)

Annual wage £16,033.00 to £17,049.00
37.5 hours per week Monday - Friday - start and finish could vary and will be advised
15 months (duration)
2 November 2020(start date)
Customer service practitioner (apprenticeship standard)
28 October 2020 (application closing date)
Register interest

Job Description

An opportunity has arisen for a Customer Services Apprentice to join our team at Charlotte Keel Medical Practice in Bristol. This is a varied full-time role, offered on a fixed term contract (12-15 months).


Main duties will include:

  • Answering the telephone within agreed timescales with a professional and pleasant manner
  • DeaIing with patient queries both personal and via telephone accurately, efficiently and effectively
  • Registering patients and booking appointments on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely
  • Rescheduling patient appointments in the event of unplanned clinician absence
  • Updating the clinical system with poignant information such as patient death
  • Dealing with prescription queries effectively and in a timely way
  • Completing patient requests for repeat medication accurately and within the practice standards
  • Compiling new patient registration packs
  • First Line IT troubleshooting and contact IT support where necessary

Future Prospects

Possible future employment or progression.

Skills Required

Preferably have some administrative or customer service experience. You will be reliable, flexible and able to effectively manage conflicting priorities.

Qualities Required

  • Great communication skills
  • Empathy
  • Great work ethic
  • work well under pressure

Qualifications Required

GCSE passes in English and maths or equivalent (3/D or above).

Training Provided

You will study towards successfully completing:

  • Customer Service Practitioner Level 2 apprenticeship standard
  • You will work alongside a workplace mentor to successfully learn the knowledge skills and behaviours in order to be successful in the role

This apprenticeship programme is assessed via end point assessment, which includes undertaking a project, and a conducting a professional discussion about the competencies you have gained with an external assessment agency.

Register interest


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