Cambridge University Hospitals Nhs Foundation Trust

Customer Service/Business Admin Apprentice – Gynaecology Outpatients - Intermediate (Level 2)

Cambridge University Hospitals Nhs Foundation Trust (Employer)

West Suffolk College (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday to Friday, normal office hours, times to be discussed and agreed (i.e. 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm)
16 months (duration)
15 August 2022(start date)
Customer service practitioner (apprenticeship standard)
27 June 2022 (application closing date)
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Job Description

We are delighted to offer a Customer Service/Business Admin Apprenticeship in The Rosie Gynaecology Outpatients Reception. We are looking for highly motivated individuals to support the team with general admin duties, dealing with patients, colleagues and relatives whilst gaining a Customer Service Practitioner Level 2 qualification.

Responsibilities

What will the apprentice be doing?

  • Providing a professional administration, clerical, data and reception service
  • Meeting, greeting and registering new patients
  • Booking appointments
  • Maintaining medical records
  • Registering referrals
  • Delivering excellent customer service by communicating with internal and external colleagues and patients via email, telephone and face to face
  • Inputting information on Trust systems (Epic/Astria)
  • Completing general administration tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
  • You will study a Customer Service Practitioner Level 2 qualification over 16 months
  • You will receive 20% of your work time completing ‘Off the Job’ (OTJ) training (equivalent to one day per week).  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
  • Additional training will be given in the workplace

What is the expected career progression after this apprenticeship?

Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment.  You will be supported by a dedicated Apprenticeship Team to do this.  We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Reality Check

Please note that we are looking to start our apprentice any time from July onwards and we welcome applications from candidates who are currently sitting exams.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Patience, Enthusiasm, Positive work ethic, Keen to learn, Motivated, Flexible, Understand confidentiality, Punctual

Qualifications Required

GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential
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