What will the apprentice be doing?
Respond to online reviews in a friendly and understanding manner, in
line with the brand tone.
• Respond to social media messages and posts on all social media
platforms, including Twitter, Facebook, Instagram and TripAdvisor.
• Assist the customer services team with phone and email queries as
• Address and report on complaints and potential issues to line manager.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service.
Not required to attend college, remote learning
What is the expected career progression after this apprenticeship?
Potential to complete further apprenticeships
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Creative
Qualifications RequiredGCSE or equivalent English (Grade 4 - 9) Desired
GCSE or equivalent Maths (Grade 4 - 9) Desired