Customer Service Practitioner level 2 apprenticeship standard in an administrative role - Intermediate (Level 2)
Employer:Hays Travel Ltd
Hays Travel Ltd
What will the apprentice be doing?
Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to:
- Provide exceptional customer service at all times
- Offer help and advice to internal and external customers using a variety of communication methods including over the phone, face to face, emails and live chat
- Answering, responding and reacting to queries relevant to the department.
What training will the apprentice take and what qualification will the apprentice get at the end?
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Practitioner Apprenticeship Standard.
What is the expected career progression after this apprenticeship?
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Skills RequiredCommunication skills, Passion for Travel industry
Qualifications RequiredGCSE or equivalent GCSE (Grade 4- 9) Desired
Sign up for apprenticeship alerts - its free
About the employer
Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service.
People who applied for this apprenticeship also applied for:
This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.