Customer Service Practitioner level 2 apprenticeship standard in a customer service role - Intermediate (Level 2)


Hays Travel Ltd

Training Provider:

Hays Travel Ltd

Annual wage £8,121.00
37.5 hours per week 37.5 hours per week over five days.
duration: 2 years
start: 1 August 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
10 positions available
31 July 2020 (application closing date)
Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!


What will the apprentice be doing?

Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills. You will learn how to:

  • Provide exceptional customer service at all times
  • Offer help and advice to internal and external customers using a variety of communication methods including over the phone, face to face, emails and live chat
  •  Answering, responding and reacting to queries relevant to the department.

What training will the apprentice take and what qualification will the apprentice get at the end?

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Practitioner Apprenticeship Standard.

What is the expected career progression after this apprenticeship?

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice. 

Skills Required

Communication skills, Passion for Travel industry

Qualifications Required

GCSE or equivalent GCSE (Grade 4- 9) Desired
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