The Laser Clinic Group

Customer Service Practitioner Level 2 Apprenticeship (Call Centre) - Intermediate (Level 2)

The Laser Clinic Group (Employer)

Harrow and Uxbridge College (Training Provider)

Weekly wage £240.00
37.5 hours per week Monday - Friday, shifts to be confirmed.
18 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
5 February 2021 (application closing date)
Register interest

Job Description

This role will enable you to interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.

Responsibilities

We pride ourselves in being a leading provider of the newest & the most innovative treatments and we hold state of the art laser and skin technology that allow us to treat every skin concern with the best and most experienced Team on board.

Along with representing the clinic’s name, the apprentice’s duties include and are not limited to:

  • Contact customers by phone
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service
  • Describe products and services
  • Respond to questions
  • Identify and overcome objections
  • Take the customer through the sales process
  • Obtain customer information
  • Obtain possible customer leads
  • Maintain customer/potential customer data bases
  • Follow up on initial contacts
  • Complete records of telephonic interactions, orders and accounts

Future Prospects

  • Possible progression to advanced apprenticeship

Reality Check

Benefits will include:

  • Advanced training programme is provided
  • Great career progression opportunities
  • Opportunity to work with technology exclusive to TLC Group
  • Generous staff discount on treatments and products
  • Additional holidays allowance with the length of service
  • Fantastic company culture
  • 7.5 hours a day from Monday to Friday
  • Add hoc Weekends maybe required

Skills Required

  • Have an excellent telephone manner
  • Strive to achieve both personal and team targets
  • Computer literate

Qualities Required

  • Maturity
  • Positive attitude
  • Are reliable, trustworthy and motivated
  • Are able to build rapport with customers along with being patient
  • Confidence
  • Perseverance
  • Patience

Qualifications Required

  • GCSE 9-4 or A*-C in maths and English or Functional Skills Level 1 and above

Training Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • QCF Framework
  • Employment Rights and Responsibilities
  • Skills, Knowledge and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Register interest

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