The Laser Clinic Group

Customer Service Practitioner Level 2 Apprenticeship - Intermediate (Level 2)

The Laser Clinic Group (Employer)

Harrow and Uxbridge College (Training Provider)

Weekly wage £240.00
48.0 hours per week Mon-Fri - 9-6pm
18 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
5 February 2021 (application closing date)
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Job Description

The first face that clients see when they come in for appointments and the last face they see on the way out. We pride ourselves in being a leading provider of the newest & most innovative treatments. We hold state of the art laser and skin technology that allow us to treat every skin concern with the best and most experienced Team on board!

Responsibilities

Along with representing the clinic’s name, the receptionist’s duties include and are not limited to:

  • Answering phones, booking appointments for clients and calling clients to confirm appointments
  • Performing transactions for client services
  • Greeting clients with a friendly smile and walking them to the proper station
  • Keeping the clinic front clean, professional looking and inviting
  • Selling appropriate retail products to customers
  • Serving clients refreshments and beverages
  • Work close with the management team to build and provide reports of retail products

Future Prospects

  • Possible progression to advanced apprenticeship

Reality Check

Benefits will include:

  • Competitive bonus scheme
  • Advanced training programme is provided
  • Great career progression opportunities
  • Opportunity to work with technology exclusive to TLC Group
  • Generous staff discount on treatments and products
  • Additional holidays allowance with the length of service
  • Fantastic company culture

Skills Required

  • Excellent interpersonal skills
  • IT skills
  • Numerical skills

Qualities Required

  • Maturity
  • Confidence
  • Perseverance
  • Patience

Qualifications Required

  • GCSE 9-4 or A*-C in maths and English or Functional Skills Level 1 and above

Training Provided

Customer Service Practitioner Level 2 Apprenticeship Standard:

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • QCF Framework
  • Employment Rights and Responsibilities
  • Skills, Knowledge and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, Maths and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Register interest

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