Responsibilities
Along with representing the clinic’s name, the receptionist’s duties include and are not limited to:
- Answering phones, booking appointments for clients and calling clients to confirm appointments
- Performing transactions for client services
- Greeting clients with a friendly smile and walking them to the proper station
- Keeping the clinic front clean, professional looking and inviting
- Selling appropriate retail products to customers
- Serving clients refreshments and beverages
- Work close with the management team to build and provide reports of retail products
Future Prospects
- Possible progression to advanced apprenticeship
Reality Check
Benefits will include:
- Competitive bonus scheme
- Advanced training programme is provided
- Great career progression opportunities
- Opportunity to work with technology exclusive to TLC Group
- Generous staff discount on treatments and products
- Additional holidays allowance with the length of service
- Fantastic company culture
Skills Required
- Excellent interpersonal skills
- IT skills
- Numerical skills
Qualities Required
- Maturity
- Confidence
- Perseverance
- Patience
Qualifications Required
- GCSE 9-4 or A*-C in maths and English or Functional Skills Level 1 and above
Training Provided
Customer Service Practitioner Level 2 Apprenticeship Standard:
Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
- QCF Framework
- Employment Rights and Responsibilities
- Skills, Knowledge and Behaviours
- Standard and End Point Assessment
- Functional Skills in English, Maths and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.
