Bacton Transport Services Ltd

Customer Service Practitioner Apprenticeship - Intermediate (Level 2)

Bacton Transport Services Ltd (Employer)

West Suffolk College (Training Provider)

Annual wage £10,725.00
37.5 hours per week Monday - Friday 8.30-5
12 weeks (duration)
5 October 2022(start date)
Customer service practitioner (apprenticeship standard)
28 August 2022 (application closing date)
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Job Description

Bacton Transport Services Ltd provides general and dedicated road transport and distribution services to businesses across the UK. The company’s principal operations are in Suffolk and the East Midlands with two operating centres in Woolpit and Nottingham. They are currently looking for a customer service apprentice to join their team.


What will the apprentice be doing?

They are currently recruiting a Customer Services Practitioner to work as part of the Customer Service Team at our new Woolpit Depot, reporting to the Customer Services Supervisor. Day to day responsibilities include:

  • Answering phones
  • Responding to e-mails
  • Correct rating of jobs
  • Proof of delivery scanning
  • Dealing with customer claims
  • Liaising with customers
  • Solving customer complaints
  • Job input and data entry
  • Updating spreadsheets

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Working towards the Customer service practitioner level 2 apprenticeship standard. 
  • Day release to West Suffolk College.
  • Functional skills will be studied if equivalent qualifications are not held.

What is the expected career progression after this apprenticeship?

Many of the team that have joined our Customer Service Team have been given the opportunity to move to others departments within the business including Operations, Warehousing, Support and Accounts. Progression within Bacton Transport is a realistic prospect for those who demonstrate the desire for personal and professional advancement. Check out their website for case studies.

Reality Check

This is an office based role that does involve long periods of time working at a PC in an open plan office as part of a team. The transport industry is very faced paced and at times can be a fairly robust environment. The expectation is that the successful candidate has a genuine interest in providing a great service to our customers.

Skills Required

IT skills, Customer care skills, Communication skills

Qualifications Required

GCSE or equivalent Maths and English (Grade 4-9) Desired
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