Customer Service Practitioner Apprenticeship - Intermediate (Level 2)

Ivy Court Surgery (Employer)

Kent County Council (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday to Friday. Daily working hours to be discussed at interview. 2 x 15-minute breaks (am & pm) daily. 1-hour lunch break daily. Shifts TBC.
1 years (duration)
8 November 2021(start date)
Customer service practitioner (apprenticeship standard)
28 October 2021 (application closing date)
Register interest

Job Description

Not just any “Customer Service” apprenticeship. This apprenticeship is working in a busy GP Practice in Tenterden where the successful candidate will have a wide variety of duties.


Main Duties:

  • Actioning Doctors requests
  • Dealing with patients by phone or face to face
  • Filing/note pulling
  • Generating letters and forms
  • Appointment booking
  • Register new temporary and permanent patients to the practice and deal with associated documentation with the regulatory authorities
  • Patient record summarizing/scanning
  • Other duties as required

Future Prospects

  • Potential for full-time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification 
  • Many employers retain apprentices in full/part-time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Reality Check

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check:
You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Skills Required

  • Motivation
  • Excellent work ethic
  • Ability to keep confidentiality
  • Efficiency
  • Hardworking
  • Excellent Customer Service skills

Qualities Required

  • Cheerful
  • Friendly
  • Respectful
  • Team player
  • Empathetic to others needs
  • Positive personality

Qualifications Required

  • GCSE (or equivalent) Grade A-C/4-9 is desired in English and maths

Training Provided

  • Level 2 Customer Service Practitioner Apprenticeship Standard

On the job training with the employer whilst working towards the Apprenticeship Standard. 

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Register interest


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