Heart of Worcestershire College

Customer Service Practitioner Apprentice - (Learning Centre) - Intermediate (Level 2)


Heart of Worcestershire College

Training Provider:

Heart of Worcestershire College

Annual wage £9,243.00
37.0 hours per week Days and hours TBC
duration: 15 months
start: 1 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
2 positions available
10 August 2020 (application closing date)
Based at Worcester and the other at our Bromsgrove famous, the purpose of the roles is to allow the post-holders to undertake an apprenticeship in Level 2 Customer Services, to support students with their learning and to help them succeed in their qualification aims.


Duties will include:

  • To assist with all aspects of library and Learning Centre utilisation and promotion of Learning Centre facilities
  • To provide support to the facilitation of Scheduled Online Learning Assessments (SOLA) within the Learning Centre areas, including the completion of attendance registers
  • Respond professionally to all telephone, desk and email enquiries received by the Learning Centres from staff, students and visitors. Use departmental and college wide systems to assist with enquiries
  • Perform routine duties such as retrieval and re-shelving and stocktaking of resources
  • To observe and supervise standards of student behaviour within the Learning Centres in line with the college Student Standards Policy
  • To confidently work with young people and adults and deliver a high level of customer service to support learners in their use of resources and IT
  • To maintain high standards of housekeeping ensuring the Learning Centres are safe and tidy
  • To maintain filing systems both manual and electronic, carrying out document disposal procedures as required. To undertake electronic data cleansing tasks

Future Prospects

Potential FT post and/or further educational opportunities.

Reality Check

All successful applicants will undergo the following checks:

  • Enhanced DBS
  • 2 x References, one of which must be your current or most recent employer
  • Qualification validation check

Note that 1 position is at our Worcester campus, and the other is at our Bromsgrove campus.

Skills Required

  • Good communicator 
  • Literate 
  • Numerate
  • Can work independently 
  • Good IT skills 
  • Good telephone manner 
  • Asks for help when unsure 
  • Team player 
  • Able to follow instruction

Qualities Required

  • Positive attitude 
  • Trustworthy 
  • Patient 
  • Self-motivated 
  • Honest 
  • Caring 
  • Enthusiastic 
  • Has integrity 
  • Sense of humour

Qualifications Required

Level 1 qualification.

Training Provided

Customer service practitioner standard.

Heart of Worcestershire College will provide job mentoring and support, together with a range of teaching and learning opportunities and the necessary support to enable the successful candidate to achieve the apprenticeship.

Register interest