Customer Service Practitioner Apprentice - Intermediate (Level 2)

Dobbies Garden Centres Limited (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £222.75
25.0 hours per week 25 hours per week
15 months (duration)
12 October 2021(start date)
Customer service practitioner (apprenticeship standard)
5 October 2021 (application closing date)
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Job Description

You’ll be the friendly face of our restaurant, greeting every customer with a warm welcome and providing an efficient and best in class customer experience. You’ll have a pro-active approach to maximising every sales opportunity through your natural, enthusiastic approach.


At Dobbies Garden Centre you will be completing the Customer Service Level 2 across a 15 month duration.

Your daily roles and responsibilities will include; 

Being a great team player with strong communication skills;

  • Have a professional approach and treat everyone well. 
  • Builds strong relationships across the store; works with other departments within the garden centre and restaurant to ensure the best customer experience is delivered at all times.
  • Supports the management team to create a great place to work; support company initiatives.
  • Asks questions to establish if there is a better way of doing things; tailoring your approach and language used to the audience. 

Customer service and compliance;

  • Delivers a best in class experience to our customers through great conversation and friendly interactions; builds relationships with regular customers.
  • Has great product knowledge; offers alternative products and add on options to maximise every sales opportunity.
  • Works as part of a team to maintain a clean, tidy and safe environment for all; highlights hazards to management and complies with all training requirements.
  • Clear and reset tables efficiently to  maintain good standards; minimises unnecessary wastage.


Future Prospects

Dobbies Garden Centre may offer, upon successful completion of the apprenticeship, the natural next step which is an Expert or Supervisor role within the restaurant or Garden Centre. 

Reality Check

The vacancy dates are to be used as a guide. Should the right candidate be found, this vacancy could close early. 

Skills Required

Are you resilient and agile? 

Can you offer a supportive and positive approach, with a curious mind and a desire for continuous learning? 

Are you confident, self-aware and open to feedback, can you adapt quickly to change and prioritise tasks to ensure deadlines and targets are met?

If yes, click apply! 

Qualities Required

We need someone who is, naturally positive and engaging; loves interacting with people; target driven; follows policies and procedures; calm under pressure and fun to be around! 

Qualifications Required


Training Provided

Customer Service Level 2.
Functional Skills Maths and English 

Register interest