D.R.C. Locums Limited

Customer Service Practitioner Apprentice - Intermediate (Level 2)

D.R.C. Locums Limited (Employer)

Milton Keynes College (Training Provider)

Weekly wage £212.00
40.0 hours per week Monday - Friday, shifts TBC.
12 months (duration)
23 August 2021(start date)
Customer service practitioner (apprenticeship standard)
4 positions available
7 August 2021 (application closing date)
Register interest

Job Description

Do you enjoy working with customers and connecting people? This Customer Service Apprenticeship at DRC Locums may be for you. You will experience a wealth of tasks including 'head hunting', developing relationships, attending industry events and maintaining an accurate Customer database.


Duties may include:

  • Developing and utilising creative methods for obtaining names and contact details of target locum candidates ie. “head hunting”
  • Cold calling hospital departments and speaking to locum nurses with a view to registering them with DRC
  • Pre-screening locums against the pre-screening form to establish registration suitability
  • Building and securing relationships with new locums by introducing DRC and the opportunities available
  • Guiding new registrants through the registration process including document requests and collation
  • Updating the internal data base with new locum details
  • Utilising existing locum relationships to develop referral networks for additional locum registrations
  • Regenerating locums from the existing DRC database
  • Utilising job boards and social networking sites to promote DRC and attract new locums
  • Attending industry events such as recruitment fairs and conferences with a view to procuring new locum candidates
  • Maintaining a database of all locum leads for continued future reference
  • Working with the Perm Recruitment team to assess current opportunities, shortage grades and specialties with a view to resourcing to these requirements
  • Submitting CV’s and confirming new locum candidates into key clients shifts 

Company Benefits:

  • Free onsite parking
  • Birthday off
  • Dress‐down Friday
  • Incentives

Please note:

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment.

Future Prospects

If successful at the end of the Apprentice there could be a permanent job opportunity at DRC, to become a full time recruiter and grow their own business within the company.

Skills Required

  • Effective communication skills, both written and verbal
  • Organisational skills
  • Basic IT skills and computer literacy
  • Basic written English skills
  • Time management skills

Qualities Required

  • Positive with a good work ethic
  • Confident
  • Personable and Professional

Qualifications Required

  • GCSE or equivalent in maths and English Grade C/4 or above
  • Predicted grades will be accepted

Training Provided

  • Level 2 Customer Service Practioner Apprenticeship Standard
  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer
Register interest