Business Reply Direct Mail Limited

Customer Service Assistant Apprenticeship - Intermediate (Level 2)

Business Reply Direct Mail Limited (Employer)

West Suffolk College (Training Provider)

Annual wage £12,480.00
40.0 hours per week Monday - Friday, 09:00 - 17:30
18 months (duration)
1 September 2022(start date)
Customer service practitioner (apprenticeship standard)
31 August 2022 (application closing date)
Register interest

Job Description

Business Reply Direct Mail Ltd are a direct mail and marketing company, also providing a pick pack service of peoples products. As a family run business, customer service is very important and so communications skills are key. Operating out of a 10,000 sq ft warehouse on Chilton Industrial Estate in Sudbury.


What will the apprentice be doing?

Business Reply Direct Ltd mail are looking for a Customer Service Apperntice to join their team.

The role will be varied, and is key to ensuring customer needs are met. Typical tasks will include;

  • Helping in our general office handling customer queries 
  • Label printing
  • Packing
  • Opening Post
  • Assisting the design manager with embroidery and vinyl printing onto a number of items

This vacancy has a wide variety of job experiences as we are a family run business, so ideally a good all-rounder with a interest to learn the direct mail and marketing industry.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards the Customer Service Practitioner Level 2 Apprenticeship Standard.

Group training sessions online plus regular 1 to 1 tutor sessions.

Functional skills in Maths and English if exemptions not held.

What is the expected career progression after this apprenticeship?

If all works well we would employ you on a permanent basis.

Reality Check

We are a very friendly company and have a great atmosphere.

Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Team working

Qualifications Required

GCSE or equivalent Maths and English (Grade 4-9) Essential
GCSE or equivalent Design (Grade 3-9) Desired
Register interest