Thuasne Ltd

Customer Service Assistant Apprentice


Thuasne Ltd

Training Provider:


Weekly wage £172.00
37.5 hours per week Monday to Friday, times TBC
duration: 18 months
start: 3 September 2019
Tunbridge Wells
Intermediate(level 2)
Customer Service (apprenticeship standard)
30 August 2019 (application closing date)
Thuasne are looking for an ambitious and driven individual to join their UK Operations team as an Apprentice. We are looking for someone who is keen to learn and can play a big role in providing excellent customer service as part of our reputable team.


You would be responsible for the accurate and timely entry of orders into our ERP system and provide excellent customer service by telephone, email and face to face.

Main duties:

  • Communicating courteously with customers by telephone, letter, email and face to face
  • Learning how to use our in-house systems to accurately enter data
  • Maintain customer database
  • Developing a thorough understanding of our products and services to deliver excellent customer service
  • Keeping up to date with the latest innovations and changes to our products
  • Providing help and advice tailored to each individual customer

Future Prospects

Exciting career with plenty of opportunities for development.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

We are looking for someone who is:

  • Good communicator - able to build strong relationships at all levels
  • Organised
  • Attentive to detail
  • Able to manage time efficiently and work using own initiative
  • Computer literate, including Microsoft Office
  • IT Proficient

Qualities Required

  • Retentive memory
  • Quick learner
  • Ambitious
  • Results driven
  • Committed learner
  • Strong team player

Qualifications Required

A minimum of five grade 9-4 (A*-C) GCSE's, including mathematics and English.

Although previous experience in a customer service environment is desired, all training will be provided.

Training Provided

You will be working towards the Customer Services L2 Apprenticeship Standard qualification subject to 18 months. By completing this apprenticeship programme, you will gain skills, knowledge and behaviours relating to:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislations
  • Product and service knowledge as well as customer experience
  • You will develop interpersonal skills, communication skills, personal organisation and dealing with customer challenge and conflict

As well as many other units to ensure you reach your full potential and excel in your job role.