Customer Service Apprenticeship (Resident Liaison)



Training Provider:


Weekly wage £236.00
40.0 hours per week Monday to Friday, 40 Hours Per Week, Shifts TBC.
duration: 15 months
start: 9 December 2019
Advanced(level 3)
Customer Service Specialist Level 3 (A level) (apprenticeship standard)
26 November 2019 (application closing date)
Are you looking to complete an Advanced Customer Service apprenticeship? Are you enthusiastic and willing to learn? If you have said yes, then this is the role for you. Apply today to get started.


Vacancy Description

The main duties of this Customer Service Level 3 apprenticeship are the following:

  • Being the resident’s first point of contact
  • Keep residents updated on the progress of works to their home
  • Dealing with resident queries
  • Carrying out condition surveys and resident interviews
  • Daily visits to residents at home
  • Ensuring the smooth delivery of the works in resident’s homes
  • Provide RLO administration support

Future Prospects

  • A full-time position may become available for the correct candidate
  • You will also gain an industry recognized qualification

Skills Required

  • Ability to work accurately and to deadlines
  • Able to follow verbal and written instructions
  • Well presented
  • Good communication skills

Qualities Required

  • Enthusiastic
  • Willingness to learn new or challenging skills
  • Reliable with willingness to work as part of a team and as an individual
  • Must remain professional in all situations

Qualifications Required

  • Due to the nature of the role and the information that will be handled, the candidate must be over the age of 18
  • This is due to the confidential nature of the sensitive information that is being handled day-to-day, and the insurance that has been put in place by the company itself
  • Due to the nature of the work there is a requirement for the successful applicant to undergo a Basic Disclosure Check

Training Provided

  • The learner will be taught all relevant underpinning knowledge relating to the Customer Service Specialist Level 3 Apprenticeship
  • They will be delivered through a combination of day release to North Hertfordshire College or training delivery on site
Apply now