Customer Service Apprenticeship - Level 2 Trade Supplier Apprentice - Intermediate (Level 2)

Travis Perkins plc (Employer)

Travis Perkins Plc (Training Provider)

Wage Competitive salary
42.5 hours per week This is a full time contract. Our branches are open Monday - Friday 7.30am - 5.00pm and Saturdays 7.30am - 12.00pm. Our colleagues work every other Saturday. Exact shifts to be confirmed.
13 months (duration)
1 April 2021(start date)
Trade Supplier (apprenticeship standard)
31 March 2021 (application closing date)
Register interest

Job Description

You’ll get exposure across a number of areas, allowing you to see where your strengths and interests lie. This will vary between talking to customers in our trade counter, fulfilling their orders in the yard or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently.


Are you looking to kick start your career or grow your career in a different industry? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!

Keyline Civils Specialists is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We’re part of the Travis Perkins Group, and proud to have been recognised as one of the UK’s top employers since 2010.

We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long lasting, successful career with us.

Right from the start you’ll be supported in your development. You’ll join our Keyline Civils Specialist Certificate, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:

  • Our safety culture within branch
  • The products we sell and the services we provide
  • What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.

What will you be doing?

There is no such thing as a typical day in Branch life at Keyline but you can take a look at what our colleagues get up to by clicking here. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.

Your role responsibilities will require you to:

  • Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
  • Be helpful and friendly, you will likely get to know our customers on a first-name basis
  • Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase

What’s in it for you?

A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

Future Prospects

  • A large number of our current Senior Managers within the business developed themselves through our apprenticeship programmes
  • If you have the right attitude, and the desire to succeed then the opportunities for you within our business truly are endless

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Good communication
  • Customer service

Qualities Required

  • Ambitious
  • Keen to develop

Qualifications Required

None specified.

Training Provided

Trade Supplier Level 2 Apprenticeship Standard

Functional skills if required

  • Right from the start of your career with us, you’ll be supported in your development. You’ll join our Civils Specialist Programme, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers
  • Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development
  • Over the year, you will build the foundations for your future career by attending online knowledge and skills workshops that are led by our highly skilled training team, as well as our business experts. On top of all of this, you will also be gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group
Register interest


About the employer

Travis Perkins plc operates 20+ businesses across the UK and owns 19 product brands within these businesses.

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