Customer Service Apprenticeship - Level 2 Trade Supplier - Intermediate (Level 2)

Travis Perkins plc (Employer)

Travis Perkins Plc (Training Provider)

Wage Competitive salary
42.5 hours per week This is a full time contract, working 42.5 hours per week. Our branches are open Monday - Friday 7.30am - 5.00pm and Saturdays 7.30am - 12.00pm. Our colleagues work every other Saturday. Exact shifts TBC
13 months (duration)
11 November 2020(start date)
Trade Supplier (apprenticeship standard)
30 October 2020 (application closing date)
Register interest

Job Description

You’ll get exposure across a number of areas, allowing you to see where your strengths and interests lie. This will vary between talking to customers in our trade counter, fulfilling their orders in the yard or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently.

Responsibilities

We are looking for talented and enthusiastic people to join us on our Specialist to the Trade Certificate, a 12 month apprenticeship programme that will provide you with the tools and knowledge to build a successful career with our business. By the end of the programme you will have the confidence to say to our customers “ I know what you are talking about, I know what you are after. I can do that”. 

Our business:

We are plumbing and heating merchants who through strong customer relationships and outstanding service ensure we meet our customer needs and get the right product to them, when they need it, first time. We deal with both trade and retail customers and operate the largest network of dedicated bathroom showrooms across the UK.  

So what makes a great colleague within our business?  Let's look first at our team. A hard working, proud and successful team who deliver a service that keeps customers coming back.

You can expect to get involved in everything from:

  • Building strong relationships with your customers
  • Resolving queries
  • Managing stock and helping out in the branch
  • Building knowledge of our diverse product range

What are we looking for?  

We are looking for our experts for tomorrow and our leaders of the future. We hope you can say ‘Yes’ to all of the characteristics below

  • Do you enjoy meeting people and building relationships?
  • Do you get a real buzz from meeting Customers expectations and delighting them?
  • Are you a good problem solver and good at earning people’s trust?
  • Do you enjoy always learning something new and feel proud to be good at what you do?
  • Are you prepared to put in 110% into an apprenticeship programme to build your knowledge & skills?

What we have to offer you

Our apprenticeship programme is a12 month programme that exposes you to all aspects of the business including our domestic, commercial and industrial customers. You would also gain knowledge of the industry, products and our suppliers. 

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. 

What you’ll get:

You will be entitled to some great benefits including a competitive salary, an annual performance related bonus and 22 days annual holiday which increases with length of service. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

If you’re keen to build a career in a growing business, whilst gaining a nationally recognised Level 2 Apprenticeship apply now.

Future Prospects

A large number of our current Senior Managers within the business developed themselves through our apprenticeship programmes. If you have the right attitude, and the desire to succeed then the opportunities for you within our business truly are endless.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Good communication
  • Customer service

Qualities Required

  • Ambitious
  • Keen to develop

Qualifications Required

None specified.

Training Provided

Trade Supplier standard.

Right from the start of your career with us, you’ll be supported in your development. You’ll join our Specialist to the Trade Certificate, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers.

Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development.

Over the year, you will build the foundations for your future career by attending online knowledge and skills workshops that are led by our highly skilled training team, as well as our business experts. On top of all of this, you will also be gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group.

Register interest

Related

About the employer

Travis Perkins plc operates 20+ businesses across the UK and owns 19 product brands within these businesses.

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