Customer Service Apprenticeship Level 2 - Intermediate (Level 2)

Rye Street Coachworks (Haverhill) Limited (Employer)

Remit (Training Provider)

Weekly wage £200.00
40.0 hours per week 40 hours, 8:30am - 5:30pm, Monday - Friday.
13 months (duration)
15 November 2021(start date)
Customer service practitioner (apprenticeship standard)
5 November 2021 (application closing date)
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Job Description

Remit are working with Rye Street Group who are looking to recruit a Customer Service Practitioner apprentice to join their Central Deployment team.

Responsibilities

Rye Street Group is searching for a dedicated and resourceful apprentice to join their Customer Service team in their Central Deployment team.

This is new and exciting opportunity to join a well established and growing accident repair company working to keep Britain moving.

Their customer service advisors are a pivotal element in their operations, supporting each of their seven sites and ensuring customer queries are handled in a professional and timely manner.

The successful candidate will be placed onto an apprenticeship training programme with Remit Group to help develop and advance their skills, whilst also gaining first-hand experience of the
job in the workplace.

While reporting to the Group Development Manager, the successful candidate will be trained to:

  • Answer calls and respond to emails providing customers with accurate and relevant information to assist with their queries
  • Identify the needs of and solve problems for customers, managing challenging behaviour and occasional hostility in a professional manner
  • Remember the team is there to support you whenever needed!
  • Develop and maintain positive and supportive relationships with customers throughout the duration of their engagement with us
  • Liaise with relevant members of staff at our different branches to obtain correct and up to date information to support our customers and workshop team
  • Upload claims to our accident management system
  • Convert referrals into bookings. Manage the booking diary, book customers in for all of our seven sites
  • Follow up customer calls where necessary and maintain a consistent point of contact for customer queries and concerns
  • Update insurance companies and manage insurance company portals
  • Manage enterprise hires and bookings
  • Identify and escalate priority issues
  • Identify and select correct collection methods for vehicles when booking customers in
  • Maintain procedures and codes of best practice as issued by the Company to promote and enhance a comprehensive quality approach to service delivery
  • Log comments, compliments and complaints in accordance with Company procedure
  • Work in a flexible manner and undertake any other duties and responsibilities within the scope of the position

Hours:

  • 16-17 years - 8:30am - 5:30pm, Monday - Friday
  • 18+ - 8am - 5:30pm, Monday - Friday and 8am - 12pm every other Saturday

Future Prospects

  • If you're looking for a motor industry apprenticeship which could lead not just to a job but a long-term career with opportunities for promotion and progression, then this could be for you!

Reality Check

Closing Dates:

  • Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications

Skills Required

  • Confident IT skills

Qualities Required

  • Good communication skills, both oral and written communication with a polite telephone manner
  • Self-motivated with a positive, can-do attitude, and able to work with new people
  • Ability to remain calm in stressful situations and won't be afraid to ask for help when needed
  • Responsive, prompt, and supportive to the team and fellow colleagues
  • Good general understanding of cars and insurance ideal but not essential
  • Full UK Driving Licence desirable but not essential

Qualifications Required

  • Must have GCSE 9-3 (A* - D) in English and maths and we will support you to help develop your knowledge further

Training Provided

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive:

  • Level 1 / Level 2 Functional Skills in English & maths (if required)
  • Level 2 in Customer Service
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