Serjeant & Son

Customer Service Apprenticeship Level 2 (1) - Intermediate (Level 2)

Serjeant & Son (Employer)

Peterborough Regional College (Training Provider)

Weekly wage £145.25
35.0 hours per week Monday to Friday - 9am - 5pm with one hour lunch
18 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
28 January 2021 (application closing date)
Register interest

Job Description

Apprentice is required for reception/legal assistant role. Will be greeting clients upon arrival and learning day-to-day activity within the office.

Responsibilities

Duties will include:

  • Apprentice will start on reception and will be initial point of contact for clients
  • They will also support fee earners by making appointments, typing letters and attendance notes

Other office duties will involve:

  • Preparing schedules of deeds
  • Taking payment, either by cash/cheque or card
  • Answering the telephone and taking accurate messages
  • Will learn how to use the LEAP database

Future Prospects

To enter an apprenticeship as a paralegal or solicitor.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Ability to type accurately
  • Good telephone manner

Qualities Required

  • Willingness to learn
  • An interest in the law and the ability to work as part of a team

Qualifications Required

Ideally GCSE's in maths, English and ICT or equivalent.

Training Provided

  • Level 2 Customer Service Apprenticeship Standard
  • Functional skills in English and maths if required
Register interest

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