Serjeant & Son

Customer Service Apprenticeship Level 2 (1) - Intermediate (Level 2)

Serjeant & Son (Employer)

Peterborough Regional College (Training Provider)

Weekly wage £145.25
35.0 hours per week Monday to Friday - 9am - 5pm with one hour lunch
18 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
28 January 2021 (application closing date)
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Job Description

Apprentice is required for reception/legal assistant role. Will be greeting clients upon arrival and learning day-to-day activity within the office.


Duties will include:

  • Apprentice will start on reception and will be initial point of contact for clients
  • They will also support fee earners by making appointments, typing letters and attendance notes

Other office duties will involve:

  • Preparing schedules of deeds
  • Taking payment, either by cash/cheque or card
  • Answering the telephone and taking accurate messages
  • Will learn how to use the LEAP database

Future Prospects

To enter an apprenticeship as a paralegal or solicitor.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Ability to type accurately
  • Good telephone manner

Qualities Required

  • Willingness to learn
  • An interest in the law and the ability to work as part of a team

Qualifications Required

Ideally GCSE's in maths, English and ICT or equivalent.

Training Provided

  • Level 2 Customer Service Apprenticeship Standard
  • Functional skills in English and maths if required
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