X D P Limited

Customer Service Apprenticeship in Sales Support - Intermediate (Level 2)

X D P Limited (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £156.00
37.5 hours per week Monday - Friday 9-5
12 months (duration)
10 November 2020(start date)
Customer service practitioner (apprenticeship standard)
6 November 2020 (application closing date)
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Job Description

The role will involve working within our busy and exciting Sales office where you will learn and utilise Sales Skills and some general customer service skills in order to contribute to the business.

Responsibilities

Duties will include:

  • Effectively serve as a point of support to Sales Team members
  • Interact with customers on the phone and by email in a professional manner
  • Obtain accurate information & update internal records with information gathered
  • Use appropriate communication channels
  • Conducting scheduled outbound calls to customers
  • Helping all customers with business enquiries
  • Using our in-house system with setting up customer accounts
  • Data entry and order entry
  • Raising documents such as quotations
  • Offering other general administration support to the sales administration office
  • You will later develop skills in new account set up, telesales, basic account management, interpersonal skills & sales support generation
  • Actively and enthusiastically working towards achieving the Apprenticeship Qualification

Future Prospects

Full-time permanent role within the company.

Skills Required

  • Ensure that business and operational controls are always adhered to
  • To deliver work Right First Time
  • Pro-actively communicate with customers and establish the appropriate level of communication
  • A strong work ethic and desire to succeed
  • Have an outwardly positive and passionate demeanour

Qualities Required

  • Minimum of Basic Level Sales Support Apprenticeship
  • Proven ability to understand and identify customer requirements
  • Works effectively under pressure with ability to prioritise workloads
  • Demonstrable ability to handle customer questions and objection handling
  • You should be able to work effectively as an individual, as well as part of the wider team
  • Self-starter who is highly organisation, with a proactive approach and ‘can do’ attitude to problem solving
  • Excellent professional communication skills (written and verbal)
  • You will have high attention to detail
  • You must possess high levels of initiative, energy and have passion and dedication for completing  tasks to the highest standards
  • A very confident telephone manner
  • A helpful and willing attitude with a determination to succeed

Training Provided

  • Level 2 Customer service practitioner standard
  • Functional Skills in maths and English if required
  • Teaching and learning the skills, knowledge and behaviours within Customer Services
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