Alps Legal Practice Ltd

Customer Service Apprenticeship - Advanced (Level 3)

Alps Legal Practice Ltd (Employer)

Smart Training and Recruitment Limited (Training Provider)

Annual wage £17,290.00
35.0 hours per week Monday to Friday 9:00-17:00 with an hour for lunch.
15 months (duration)
31 October 2022(start date)
Customer service specialist (apprenticeship standard)
2 positions available
24 October 2022 (application closing date)
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Job Description

LPS is a well-established company that has become a leading provider of insurance products and claims services. With a large customer base across the UK who partner with insurance brokers. We are pleased to be recruiting two new Customer Service Apprentices to join us with the chance of further development into claims and litigation in the future.


What will the apprentice be doing?

You will be responsible for advising and assisting our clients who have been involved in a road traffic accident, taking details of the incident, assessing policy cover and advising clients about their options. Other duties once trained will include:

  • Helping to establish who was at fault for the incident,
  • Making inquiries to all parties and insurers involved and offering repairs,
  • Arranging the hire of uninsured loss recovery services to the client as appropriate,


What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards completing the Level 3 Customer Service Specialist Apprenticeship which will be delivered virtually and in the workplace by Smart Training and Recruitment.

What is the expected career progression after this apprenticeship?

Successful completion is likely to lead you into a permanent role within the company, with either further opportunities to learn more about the legal side of claims and litigation or the chance to become a Senior Team Leader.

Reality Check

You will have access to transport or public transport to and from the Congleton town centre.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired
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