National Westminster Bank Public Limited Company

Customer Service Apprenticeship - Intermediate (Level 2)

National Westminster Bank Public Limited Company (Employer)

Bpp Professional Education Limited (Training Provider)

Annual wage £20,205.00
35.0 hours per week You’ll need to be flexible and work a rotating shift pattern. Your hours of work will be between the hours of 8am and 8pm Monday to Sunday. You’ll be required to work 2 in 3 weekends and bank holiday working is a feature of this role.
18 months (duration)
13 June 2022(start date)
Financial services customer adviser (apprenticeship standard)
12 positions available
3 June 2022 (application closing date)
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Job Description

In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls.


What will the apprentice be doing?

  • You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams.
  • The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times.
  • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You get the level 2 Financial Services Customer Advisor Apprenticeship
  • Before you start your apprenticeship you'll take part in a 3 week 'Bootcamp' and a 2 day work insight
  • Your job will be based at the Southend-on-Sea site, which is where you'll complete your apprenticeship training with the provider
  • You will receive scheduled off the job training time within your working week
  • You will be supported by your line manager, your provider and the Early Career Apprenticeship Team as well as LTSB

What is the expected career progression after this apprenticeship?

  • You will have the opportunity to progress within NatWest Group
  • You will have opportunities to learn through your role and your apprenticeship

Reality Check

Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills. The determination to go the extra mile for customers every day to provide that truly personal service.

Skills Required

Communication skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Initiative, Patience

Qualifications Required

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired
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