Customer Service Apprenticeship - Advanced (Level 3)

Castles Technology UK & Ireland Ltd (Employer)

Remit (Training Provider)

Annual wage £11,212.00
37.5 hours per week Monday to Friday 8:30am - 5:00pm
15 months (duration)
13 December 2021(start date)
Customer service specialist (apprenticeship standard)
10 December 2021 (application closing date)
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Job Description

Do you have great communication skills? Want to undertake a Customer Service Apprenticeship to become a confident team player? Remit Training is looking for an apprentice on behalf of Castles Technology, who has what it takes to complete our course.

Responsibilities

Customer Service Apprenticeship.
£11212 p.a. (Reviewed at month 3).
SP1 5UD.

Roles/Responsibilities:

  • Responding to customer hardware and software queries
  • Taking ownership to liaise with all stakeholders ensuring effective call resolution
  • Accurately maintain customer records
  • Adhere to performance targets to ensure customer service levels are achieved
  • Contribute to continuous improvement programs
  • Ad hoc tasks to support other departments such as Dispatch

Future Prospects

A career in Customer Service/Support.

Reality Check

Can you commute to the location?

Skills Required

  • Passionate about providing exceptional customer service
  • Clear, confident verbal and written communication
  • Remotely analysis and problem solve
  • Flexibility to meet the fluctuating demands of our customers
  • Working as part of a team, escalating any cases via the appropriate escalations points
  • Minimum of 1 years experience working within a telephone based customer service team
  • Previous exposure to Microsoft Office applications, Word, Excel, Outlook

Qualities Required

  • Motivated
  • Determined
  • Easy to approach
  • Understanding

Qualifications Required

GCSE Grade 4/C or above in maths and English (or equivalent qualification).

Training Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

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