Customer Service Apprenticeship - Intermediate (Level 2)

Heage Road Vehicle Services Ltd (Employer)

Remit (Training Provider)

Annual wage £14,000.00
44.0 hours per week Monday - Friday, 08:00 - 16:30 and 1 in 3 Saturday's, 08:00 - 12:00.
13 months (duration)
28 June 2021(start date)
Customer service practitioner (apprenticeship standard)
21 April 2021 (application closing date)
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Job Description

Remit are recruiting on behalf of MAN Truck & Bus (HRVS Ltd) to recruit a Customer Service Apprentice to join their skilled Parts Specialist Team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.


Based within MAN's Parts Department, as a Customer Service apprentice you will receive practical training & instruction, whilst assisting your colleagues in the day-to-day running of the parts department.

You will be responsible for:

  • Report to the branches Parts Manager and provide day-to-day support
  • To correctly interpret instructions from internal and external customers
  • Communicate and build proactive relationships with workshop technicians, issuing parts and to support them in the completion of jobs
  • Order appropriate parts in a timely manner from suppliers following notification
  • Communicating any delays to ordered parts promptly to the Parts Manager
  • To keep abreast of the latest technical information which is circulated or displayed
  • To provide information, maintain records and carry out all duties in an accurate, efficient, and timely manner

Future Prospects

MAN believe in providing an extensive, high quality Apprenticeship which gives their Apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.

Reality Check

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests, or qualifications.

A Full UK Driving Licence is desirable (due to some of the duties).

Skills Required

  • Good communication skills

Qualities Required

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.

Qualifications Required

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce.

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your apprenticeship.

Register interest