Customer Service Apprenticeship - Intermediate (Level 2)



Training Provider:


Weekly wage £166.00
40.0 hours per week 8am to 5pm Monday - Friday (40hours p/w).
duration: 12 months
start: 4 May 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
30 April 2020 (application closing date)
This role is to work in an efficient and effective manner within Keen and Able Customer Service Office. Managing some systems and processes relating to customer communication.


Key Responsibilities will include:

Day to Day 

  • Using CS Management software (GSiT)
  • Taking Incoming Calls
  • Making Outgoing Calls


  • Filing
  • Identifying issues and assisting resolution

The customer service apprentice will be trained and mentored in the following areas:

  • Personal - Communication, Empathy, Attitude, Appearance, Organisation
  • General - Office Structure and organisation
  • IT - Logistics / Dispatch Software Use and Applications and Excel Reporting

Future Prospects

Long Term Career development opportunities on completion of this apprenticeship.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit:

Skills Required

  • Good Organisation Skills
  • IT Literate
  • Strong communication skills

Qualities Required

  • Confident Personality
  • Ability to build rapport easily with others
  • Well Presented Appearance
  • Reliability
  • Hardworking
  • A real willingness to learn

Qualifications Required

Some employers may ask for certain qualifications to be held. However, most companies don’t require anything.

Ideally English and Mathematics GCSE at grade A*-C/9-4 or Level 2 Functional Skills or equivalent qualifications however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Training Provided

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Register interest