Jacksons Ford Ltd

Customer Service Apprenticeship

Employer:

Jacksons Ford Ltd

Training Provider:

SKILLNET LIMITED

Weekly wage £156.00
40.0 hours per week Monday - Friday incl Saturdays, hours TBC.
duration: 2 years
start: 17 December 2019
Teddington
Intermediate(level 2)
Customer Service (apprenticeship standard)
16 December 2019 (application closing date)
Customer Service is to deliver high quality products and services to the customers of the dealership. Responsibility is to provide a high quality service to customers which will be delivered from the workplace, digitally.

Responsibilities

Apprentices are central to skills development across the Ford dealer network and the programmes are designed to empower individuals to hone their skills and establish a firm foundation for a career path in an exciting and ever-evolving industry.

The role of the customer service Apprentice at Ford is to deliver high quality products and services to the customers of the dealership. The core responsibility is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  

These may be one-off or routine contacts and include:

  • Dealing with orders
  • Payments
  • Offering advice
  • Guidance and support
  • Meet-and-greet
  • Sales
  • Fixing problems
  • After care or gaining insight through measuring customer satisfaction
  • You may be the first point of contact for some customers

Your actions will influence the customer experience and their satisfaction with Ford and the dealership. The Apprentice must demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The Apprentice will provide service in line with Ford and the dealership’s customer service standards and strategy and within appropriate regulatory requirements.

Future Prospects

Work yourself up in the company.

Skills Required

No skills needed.

Qualities Required

  • Creative
  • Good team work
  • Problem solving

Qualifications Required

3 GCSE (or equivalent) grades A*-C/9-4, including English and maths.

Training Provided

Training to be provided

  • Intermediate Customer Service framework
  • Customer Service principals
  • Customer focussed experience
  • Regulations and legislation with the organisation
  • Principles of Business
  • Communication styles
  • Interpersonal skills
  • Functional skills in maths and English (if required)